In reply to a post by Helan:

I called Zen sales this morning and unf (? sic) there is no line at all at the property

You also said previous owners were with TT, so they must have had a phone line, albeit not a BT line. Are you saying they or someone had it removed completely?

In reply to a post by reserved:

In the OP it says there is no line at the property!

Even so, my link says

£30 Connection Offer: Customers who require a new line will benefit from a £100 discount on the standard line connection charge of £130.

Surely "new" means providing a line where none existed before?

Also an Engineer Visit is only required if you have an existing line that needs additional work (i.e. if the wiring/socket is damaged), not for a spanking new line.

Hi Helen,

Where abouts in Somerset are you moving to?

According to the link XRaySpeX posted, an engineering visit is only required if there is a problem (i.e. damage) to the wiring or the socket.

One point to note on the £30 connection offier, BT state (on the link provided earlier) - "Minimum call commitment also applies � you must make at least 10 chargeable or inclusive calls per month (30 calls per quarter). You'll need to pay a charge of £5.15 for every month (if you are billed monthly) or £15.45 for every quarter (if you're billed quarterly) in which you don't make these calls, as compensation for not making the minimum number of calls required."

Anyway, good luck with the move and BT.

Edit: Reworded.

Hi Stuart

Thank you

Am moving to Flax Bourton nr Bristol

Yeah I noted that small print, which is why that one isn't for me, my last call charges for 4 months was £9.15 so I dont spend anywhere near the amount needed for that connection fee! I use my mobile mostly for calls as I get 300 all inclusive (all networks) a month for £15 so it suits me/my needs

In reply to a post by reserved:

Plusnet used to do new line provide for £49 (I think) but you have to take broadband from them as well. Not sure it it's still available though.
Could try calling them 0845 140 0200 or 0114 2960200 (24/7)

Thanks for the info, my mum had a dreadful experience with Plusnet so wont be going that way thanks

In reply to a post by Azzaka:

I double checked with sales and the price is what you were quoted and they cn't budge from that as this is what BT Charge us.

Yeah I thought that would be the case, the guy at Sales (Michael) was a lovely guy did as much as he could to help try and waive the fee/not have to pay it

You could try an LLU provider, i know this is steering you away from Zen, but if you want to save some costs for the installation it may be worth looking at.

Hmm its such a minefield I dont really know where to start that's my problem!! I would probably be tied into a 12 - 18 month contract and if it all goes pop I'm stuck as I need a reliable service (work from home) I dont know what to do

Can't you (Zen) set up an LLU exchange at Flax Bourton for me pls?? Quickly though, need it by 27th May LOL

Kindest Regards,


[edit] to add humour

Edited by deleted (Sat 07-May-11 08:21:15)

In reply to a post by aquilla:

In reply to a post by reserved:

In the OP it says there is no line at the property!

I've just re-read that post. This line

(previous owners were with Talk Talk).

kind of suggested there was something at the new property.

Apologises to Helen if I misread the post. Blame it on the sunburn!

No you didn't misread it, that's where I am confused, BT & Zen say no physical line (for me) but they can see TalkTalk has a line at the property. Not sure how that all works tbh but for all intents and purposes whatever way I look at it, I have to pay £100+ set up fee to get a BT line installed if I want Zen.

If I went to TalkTalk I doubt (not sure) I would have to pay that set up fee but hey I'm no expert so maybe I'm wrong

There is no way I'm gong to TalkTalk I read their forum yday and did a compare on this site and they were nearly all below 60% ratings on C/S, speed and reliability, not good enough service for me as I work from home and need a solid connection or I'll be unemployed in a week

In reply to a post by XRaySpeX:

In reply to a post by Helan:

I called Zen sales this morning and unf (? sic) there is no line at all at the property

You also said previous owners were with TT, so they must have had a phone line, albeit not a BT line. Are you saying they or someone had it removed completely?

Yes that is my impression from BT, there was a BT line, TalkTalk took over to provide broadband/phone and in doing so they wipe out (somehow) BT's connection/line?

as I said, not an expert but that is what both companies have told me, Zen went further and said that if they had "left BT's line" then they could re-connect it for £9.99 but they didn't do that.

In reply to a post by Helan:

In reply to a post by reserved:

Plusnet used to do new line provide for £49 (I think) but you have to take broadband from them as well. Not sure it it's still available though.
Could try calling them 0845 140 0200 or 0114 2960200 (24/7)

Thanks for the info, my mum had a dreadful experience with Plusnet so wont be going that way thanks

Sorry to hear that, I've been very happy with PN (fingers crossed!)

In reply to a post by Helan:

TalkTalk took over to provide broadband/phone and in doing so they wipe out (somehow) BT's connection/line?

A TT line is still connected back to exchange. That doesn't require a Engineer visit to your property, just a bit of rewiring at exchange, unless someone has ripped out the socket. Do you see one? Does it have dial tone?

In reply to a post by Helan:

my last call charges for 4 months was £9.15 so I don't spend anywhere near the amount needed for that connection fee!

Doesn't that cover 40 chargeable or inclusive calls over 4 months. It wasn't saying you have to spend £5.15 every month; just that that is the penalty if you don't make 10 calls per month.