I've had similar problems in last few weeks too. I am fed up with too many line drops. I telephoned to make a query about changing and getting a mac code.They offered me a 'better' price and reduced my package by £5 per month. The line drops have been worse since then. I might as well be with a cheaper provider without the hype of zen. I asked how much they charged for calling their 0845 number. The person said a few pence. I just got my bill and was charged over £1 for a ten minute call. I rang to complain and was told it was my telephone provider who charged this.Does that mean zen is not making ANY money out of these calls? I find that hard to believe. I am definitely going to move. Any more recommendations gratefully accepted.
Mnemosyne

In respect of the issue with 0845 numbers, our contact page lists the corresponding geographic number as well as the 0845 number should you wish to make use of inclusive minutes etc:

http://www.zen.co.uk/contact-us.aspx

In reply to a post by MrBeeline:

Yep... Newnet... though they are not the cheapest around........
I just wish there was a package between their 10GB and 50GB deals.

One thing to note with Newnet and probably Timico, is that their allowances are for total bandwidth - both up and downstream. Most of the others quote for downloads only. I doubt it makes much difference for the majority, but if you upload lots of photos or videos you could easily go over your allowance

Also aren't they now on a minimum 12/18 month contract?

Edited by Tacitus (Fri 30-Sep-11 15:42:49)

Re Newnet.

Must admit that I never realised about the bandwidth usage counting both up and down stream!

And "yes" you are correct, their products are now 12 month contracts. I'm on an older 1 month rolling contract, so again I had sort of forgotten about this.

PS. I see they now mention "Standard Traffic Weighting " . Not quite sure what that means but can't say I have ever noticed any slow down (other than at the usual Kiddie times).

Edited by MrBeeline (Fri 30-Sep-11 18:44:15)

You'll have the same line drop issue with the next provider.

try your router in the test socket behing your master socket. If it is still cutting out, try a different router and see if that custs out also. If not its your router, if it does cut cut, then it is a probelm outside your house. Does your phone crackle, if so raise a fault on the phone line not mentioning ADSL at all.

In reply to a post by reidca:

In respect of the issue with 0845 numbers, our contact page lists the corresponding geographic number as well as the 0845 number should you wish to make use of inclusive minutes etc:

http://www.zen.co.uk/contact-us.aspx

I noticed that later - but at the top of the web page under your company name in VERY LARGE BOLD type is the 0845 phone number that is most noticeable and which many people will think may be the only option on first seeking a telephone number.
M

In reply to a post by mnemosyne:

I've had similar problems in last few weeks too. I am fed up with too many line drops. I telephoned to make a query about changing and getting a mac code.They offered me a 'better' price and reduced my package by £5 per month. The line drops have been worse since then. I might as well be with a cheaper provider without the hype of zen. I asked how much they charged for calling their 0845 number. The person said a few pence. I just got my bill and was charged over £1 for a ten minute call. I rang to complain and was told it was my telephone provider who charged this.Does that mean zen is not making ANY money out of these calls? I find that hard to believe. I am definitely going to move. Any more recommendations gratefully accepted.
Mnemosyne

I have had line drops for the past 3 years and zen although helpful blame BT and it's in a brand new property

Bt say the line is within spec and it probably is but like all things in life the quality of both routers and the wiring from the house to the exchange has gone down hill especially the wiring the bbc program fake Britten highlighted just what builders get up to and fake wiring was a very big concern so much so not even some of the manufactures could tell what was fake or not

As for moving isp that makes no sense as BT are the problem at the end of the day as it's their wires and exchange

We have a brand new green box on our estate for fibre so I'm told so i asked when would someone be attending to it and the answer is they wont so much for bt

In reply to a post by MrBeeline:

can't say I have ever noticed any slow down (other than at the usual Kiddie times).

Which means that you do notice slowdowns, then.

Paul

Very smart.

What I meant and I expect you actually realise, is that I get no apparent slowdown accept at the expected times of days (EG. when the kids come back from school and you suddenly get countless thousands of youngsters logging onto bandwidth heavy applications like youtube). But then again, everyone gets hit at these times of day.