Thanks, again, for that extra info, Andrew

BW

Finn

In reply to a post by finn123:

You mean take the plate off the front of the master socket, plug a filter into the internal test socket, plug the router into that and then re do the speed test and see what the Vigor connects at?

TIA

Finn

You don't need a filter in the test socket, anything that needs one will have been disconnected by removing the front plate.

In reply to a post by jphilip:

After Zen migrate your line it remains as ADSL and you will find an option to regrade to ADSL2 in the portal. However at that kind of sync speed it might not be worthwhile unless the extra upload speed is of interest.

Well it looks like a regrade is not going to be helpful at present, sync speed has fallen to just about 4Mbps with an SNR margin of 12dB and an attenuation of 40.5dB. Something in my line is damaged but I can't find it in the house and the variability seems to suggest an E-side problem somewhere. I don't have an NTE5 master socket either so can't easily get a test socket result.

If we ever get FTTC here I might get a cure then I suppose.

Morning Bud,

Have you called support and asked them to look into the issue? If not can you do this please and then PM the fault ref.

Unless you want to put a phone in to the socket at the same time.

In reply to a post by Azzaka:

Unless you want to put a phone in to the socket at the same time.

Well, yes, but the point of the test socket is to only have to the ADSL modem connected to the line

Just seen that the local exchange has been upgraded to ADSL2+

+++++++++++
Our test also indicates that your line currently supports an estimated ADSL2+ broadband line speed of 4Mbps; typically the line speed would range between 3Mbps and 7Mbps. Our test also indicates that your line could support an estimated ADSL 2+ Annex-M broadband upstream line speed of 500Kbps and downstream line speed of 4Mbps; typically the downstream speed would range between 3Mbps and 7Mbps.
+++++++++++

Going to contact customer services to ask about the regrade.

Yippeeeeeeeeeee

Edited by deleted (Thu 09-Aug-12 14:30:55)

Hi Finn 123

Did you get this sorted

Hi Mick

In progress as such. Farhad from Zen kindly replied to say:

++++++++++++++++++++

The exchange itself has been upgraded however we before we can regrade your service we have to wait for a window where we can get your line moved over to the new equipment in the exchange. We've have been given a provisional date for this move to be Sept 2012 however please be aware this may change.

+++++++++++++++++++++

So I'm just waiting and hoping

Cheers

Finn

In reply to a post by SkyFire:

In reply to a post by jphilip:

After Zen migrate your line it remains as ADSL and you will find an option to regrade to ADSL2 in the portal. However at that kind of sync speed it might not be worthwhile unless the extra upload speed is of interest.

Agreed - generally below 6 meg you have a reduced chance of seeing faster speeds - and can even see slower speeds on ADSL2+. We generally wouldn't recommend regrading a 4.5 meg line.

regards,
Phil.

This is all fairly tricky and difficult to get to a final answer.

I have decided to take the regrade plunge, but that resulted in massive problems as my old Draytek 2800 just doesn't seem to want to play nicely with the new MSAN and its IFTN chipset. I tried various firmwares but none helped. I was able to sync at 4.7Mbps at 5-7dB SNR margin but throughput was awful with dial-up speeds much of the time. On G.GMT modulation the line attenuation was showing up as 41dB but with G.992.5 ADSL2+ it fell to 38dB. I know that the 2800 has not been great for many people so clearly it isn't really much good on my line.

I bit the bullet and decided to go for something with more chance of working, and have now installed a Draytek 2830.

This is syncing at about 5.6Mbps at present, 3dB SNR margin, and throughput is much higher although I suspect I have to do some more tweaking as the MTU is too low at present leading to fragmentation from LAN->WAN.

I'm only on day 4 of the 10 day training period so I'll see how it goes. It's clearly already much better than the older router and I have the option of using a separate modem and the ethernet WAN2 port either now or in the future (if I ever have the chance to use FTTC/VDSL with an external modem).

Thanks for your help and suggestions here.