BT have accepred at CE Mr Ian Livingstone's level --- yes you read that aright --- that it is their fault. They engaged a contract engineer. He moved my faceplate from the master socket in the kitchen to the resited master socket in anothert room. This took 4.5 hours with two men. Then they didn't check my phone was working, rushed home at 5.15 pm and left me, aged 84, with a landline that receives incomping calls and won't make outgoing.

Whose fault is this. Whose reponsibility. Not Zens. It is BT's. Despite getting the Chief Executive of BT in receipt even he cannot get Openreach to do anything. I didn't wreck my phone, BT's tame contract engineer did. I wrote to Mr Livingstone yet again telling him that if I didn't have a complete resolution by 4pm Tuesday there will be a letter in that night's post to my MP Dr Julian Lewis.

In reply to a post by Littleseen:

Whose fault is this. Whose reponsibility. Not Zens. It is BT's. Despite getting the Chief Executive of BT in receipt even he cannot get Openreach to do anything. I didn't wreck my phone, BT's tame contract engineer did. I wrote to Mr Livingstone yet again telling him that if I didn't have a complete resolution by 4pm Tuesday there will be a letter in that night's post to my MP Dr Julian Lewis.

The reason that I say that the ISP should be the POC is because you, the customer, contracted with them to do the work. The ISP, in turn, contracted with BT Wholesale who happen to use OR to install FTTC. You shouldn't have to complain to BT: my view is that the ISP should do it on your behalf as they have all the order details etc. Clearly, if Zen was both your BB and telephone provider then this simplifies issues but that really should not have to be the case.

I hope that the problem is resolved for you very soon

In reply to a post by XRaySpeX:

In reply to a post by tommy45:

If the OP could make and receive calls using the same equipment

Yeah, but I'm suggesting what if they can't?

Then who ever did the install botched it, and not the op's equipment at fault,Meaning why bother trying to find out what is at fault ? Just report it as a fault as for possible charges, very unlikely if ever there where you could still dispute such charges

Problem is with stuff like this is and ISP who is providing xDSL is only responsible for that part of it,

They unless are your voice provider cannot report a voice fault using their own systems, From what the OP has said their was no issues with the FTTC service ,
so the isp couldn't report a XDSL fault,
They could make a complaint to openreach regarding the sub contracted Botched install ,but would probably fall on deaf ears

I remember when i switched ISP ADSL So just re jumpering required at exchange, Which left me without a working line (ADSL & PHONE) as the clown who carried out the work, had disconnected my line and connected a dead pair instead because the BT mapping database hadn't been updated for my line following a change of both E & D side pairs some 1-2yrs prior,

My new isp didn't want to know, infact they told me that my line was in sync,lol all they could say is report it as a fault to your voice provider
Which i did and it took around 7days before it got fixed, another occasion was due to cable engineers installing the new cables between the PCP & FTTC cab One leg of the D side pair became detached resulting in double attenuation and reduced sync along with a SNR of 0.5-1db (normally 3db) and a dead voice service,
Again i rang my voice provider and reported a fault, and also refused to acknowledge or accept the potential changes that bt may or may not make

Edited by tommy45 (Mon 19-Aug-13 18:01:38)

Hence the sequence at http://www.coolwebhome.co.uk/faceplate/

Have you registered yourself and your wife as "priority users"?

If your voice line rental is with BT information about their priority service can be found here

http://www.bt.com/includingyou/assets/downloads/Free...

If you haven't already done so I would urge you to register yourselves with all your utility companies as well as the council also Sky/Virgin if you have those.

I would say anybody who is elderly or disabled should get registered with these schemes as soon as they can.

Openreach came in this morning and in less than 5 mins made good a loose phone lead in the new mastersocket. My BT landline is now perfect. And he checked all 5 phone lines worked properly. Job done. And no question that I would have to pay, they recognise it was the fault of the contract-engineer. I feel I can now close this thread and thankyou all for your support.