What have you got to lose? There is always the next offer just around the corner. Zen promised 'changes coming soon' as long ago as May associated with the roll out of their improved network. Some of us were worried that improved download bandwidths would be offered only to customers served by Zen PoPs. Zen have decided to treat all their customers in the same way and I applaud them for doing that. Clearly, the marketeers at Zen have put together packages similar to those offered by BT. I appreciate that there are differences; i.e., slightly more for BB, no annual discount for the line rental and no free calls. That said, the offer on the table was good enough to make me switch. Time will tell whether Zen's capacity will cope: my guess is that it will.

Factor in the static IP and for some the pricing will change

that might be a loss for moving to BT. My point was about the need to be forced to change telcos
. In my view makes these prices no improvement on current, and I will feel ripped of by Zen as i have to pay approx 50% more for my 200Gb (Fibre pro ) capped service
i.e 46.60 vs 30

Hope I can just buy the BB service which I would be happy to, but not the telco as well

For now its only available as the bundle

Which in my situation is a major issue, and this will only make me feel ripped off, and consider moving!!!!!!!!!!!!!!!!

ZEN: When will this be available without moving the line

Do you need the extra bandwidth?
Do you want quality UK support?
Why don't you want to move the line rental?

I can't get Fibre, so I pay £35 for ADSL2+ and have a cap of 200GB, which I hate right now.

I could move to PlusNet, save a lot of money, and have an unlimited service, with a static IP, and without changing my line rental provider.

It's a kick in the teeth to see faster, cheaper, unlimited products that aren't available to me, from the very ISP that I'm with.

I'm about a hair's breadth from asking for my MAC code. Where is the upside for the loyal customers stuck on slower products Zen?

In reply to a post by AndrewW:

Reading a little more on think broadband it looks like (and I need Zen to confirm) that the phone line at £15.44 is a requirement.

If I break down what I currently have
BT Line @ £11.75 per month (pay 12 months ion advance to avoid the £15.45 fee)
BT Balls (Anytime) @ £7 per month
Zen Fibre Pro (200Gb Cap) @ £45.6 per month

So £64.35 per month

If I move to Zen and try to purchase similar service ( not identical though)
Zen Line @ £15.44 per month (even though on the Zen web site (http://www.zen.co.uk/home-office/voice/phone-services.aspx) it states this is £11.22 per month)
Zen Calls 5000 ( not unlimited like BT but I suspect without the 60 minute cap on calls) @ £17 per month
Zen Caller display @ £0.9 per month
Zen Unlimited Fibre 2 (No Cap) @ £30 per month

So £63.69 per month

Looks like a grand saving of approx 66p per month

Have I done my calculations correctly and which way do you think I am going��

I may be missing something here (possible due to advancing years). Where did the £17 monthly cost for Zen Calls come from? You would already be paying for the line rental element at £15.45 per month and the Ts and Cs for this package state:

How much is phone line rental?

When ordering with Fibre Broadband our phone line rental is £15.45* (inc VAT) per month. You can add our Home Call Plan to this which is unlimited inclusive minutes to 01, 02, 03, 0845 & 0870 numbers for only £6.61 (inc VAT) per month.

I calculate that this would give you a monthly saving of £11.39 per month on what you pay now.

* There is a discrepancy of 1p between the plan page and the Phone FAQs for line rental so your saving may be even greater.

In reply to a post by Zadeks:

Why don't you want to move the line rental?

Line rental is currently £11.22 per month on a 30 day minimum term with Zen, if one took the lowest price fibre package then line rental would be £15.44 per month.

Lowest price for broadband only fibre with Plusnet is £18.49 (40GB usage but unlimited overnight) and one could keep line rental at £11.22 per month with Zen.

Bit confused by your questions so opefully this is what you are looking for
The £17 is for the zen 5000 package, whcih from a quick look is the closest to the BT anytime package @ £7 per month. This means my call costs are capped.

See http://www.zen.co.uk/home-office/voice/phone-service... and
http://www.productsandservices.bt.com/products/landl...

My BT Phoneline rental is £11.75 as i pay 12 months in advance
Whats the URL where you saw
When ordering with Fibre Broadband our phone line rental is £15.45* (inc VAT) per month. You can add our Home Call Plan to this which is unlimited inclusive minutes to 01, 02, 03, 0845 & 0870 numbers for only £6.61 (inc VAT) per month.


This is why i am looking for a reply from Zen to confirm the exact position, happy to be corrected if i have made a mistake