In reply to a post by No_One:

So, as an existing Zen ADSL customer I can get fibre unlimited and keep my line with BT. Is this something that can only be ordered by phone as I can't see any options for it online?

I'm not sure that has been established yet.


Existing Zen FTTx customers have been allowed to migrate to the unlimited products without moving their phone line to Zen. This involves paying more than the headline price, and can only be arranged by phoning Zen sales.

Those who aren't Zen customers are apparently required to move their phone line to Zen in order to obtain the new FTTx products.

I'm not sure anyone has asked yet about existing Zen ADSL customers who want to take one of the new fibre products without moving the phone to Zen. I suggest you given Zen sales a ring and ask.

I have to just noticed these new packages and was already thinking about moving my line to Zen. For me though, I'm on Zen Fibre Active on a 24 month contract (7 months in).

I would really like to move to the Unlimited Fibre 2 (home package) with the line rental. Does anyone know if Zen are allowing existing customers in contract to move over like this?

In reply to a post by David_W:

In reply to a post by jez9999:

How about you provide a broadband-only alternative where we just pay the extra that we would have paid for the Zen line rental? I'd be prepared to pay that as long as I don't have to switch my line over.

Give Zen sales a ring on 01706 902000. They were certainly happy to take orders from existing Zen customers for 'broadband only' FTTC on the new unlimited tariffs.

ALL existing Zen customers or just existing fibre customers? What if I signed up for, say, Zen Active ADSL, for one month, and then asked to switch?

In reply to a post by gadago:

I have to just noticed these new packages and was already thinking about moving my line to Zen. For me though, I'm on Zen Fibre Active on a 24 month contract (7 months in).

I would really like to move to the Unlimited Fibre 2 (home package) with the line rental. Does anyone know if Zen are allowing existing customers in contract to move over like this?

There has been mention in Zen's own forum of early-termination fees in some circumstances when switching to the new products. I've covered this in more detail the new thread about unlimited FTTx without a phone line, though I appreciate you are intending to switch your phone line to Zen.

You may well have to pay some sort of fee because you took free install initially - the best thing is to ring Zen sales (01706 902000) and ask about your situation. They're open today (Sunday) until 1pm.

In reply to a post by jez9999:

In reply to a post by David_W:

In reply to a post by jez9999:

How about you provide a broadband-only alternative where we just pay the extra that we would have paid for the Zen line rental? I'd be prepared to pay that as long as I don't have to switch my line over.

Give Zen sales a ring on 01706 902000. They were certainly happy to take orders from existing Zen customers for 'broadband only' FTTC on the new unlimited tariffs.

ALL existing Zen customers or just existing fibre customers? What if I signed up for, say, Zen Active ADSL, for one month, and then asked to switch?

Existing FTTx customers.

At the moment, no existing Zen ADSL customers have asked Zen sales about switching to Zen unlimited FTTx without a Zen phone line and reported back here, as I've mentioned in the new thread about Zen unlimited FTTx without a Zen phone line.

If Zen will allow existing ADSL customers to switch to unlimited FTTx without taking a Zen phone line, they may limit this to those who had Zen ADSL before the unlimited FTTx products were announced. As such, it's impossible to be certain you can go to unlimited FTTx without a Zen phone line via a new Zen ADSL connection for a month until someone tries it. However, if Zen refuse to allow those who had Zen ADSL before these packages were announced to take unlimited FTTx without a Zen phone line, you can be certain that going via a new Zen ADSL connection is a non-starter.

In reply to a post by David_W:

In reply to a post by gadago:

I have to just noticed these new packages and was already thinking about moving my line to Zen. For me though, I'm on Zen Fibre Active on a 24 month contract (7 months in).

I would really like to move to the Unlimited Fibre 2 (home package) with the line rental. Does anyone know if Zen are allowing existing customers in contract to move over like this?

There has been mention in Zen's own forum of early-termination fees in some circumstances when switching to the new products. I've covered this in more detail the new thread about unlimited FTTx without a phone line, though I appreciate you are intending to switch your phone line to Zen.

You may well have to pay some sort of fee because you took free install initially - the best thing is to ring Zen sales (01706 902000) and ask about your situation. They're open today (Sunday) until 1pm.

Nope, sales are open Mon-Fri. Only technical support (0845 0589009) is open on weekends 9:00-17:00.

In reply to a post by jez9999:

Nope, sales are open Mon-Fri. Only technical support (0845 0589009) is open on weekends 9:00-17:00.

Usually that is the case, but on the Fibre and Phone packages page, it mentions extended opening hours at present - look at the top right.

In reply to a post by David_W:

In reply to a post by jez9999:

Nope, sales are open Mon-Fri. Only technical support (0845 0589009) is open on weekends 9:00-17:00.

Usually that is the case, but on the Fibre and Phone packages page, it mentions extended opening hours at present - look at the top right.

Then that page is lying. I called them at about 12:00 on 01706 902000 and pressed 1 for sales. Got a message saying they were closed.

A definite 'yes' actually! You need to phone sales, but you can move your broadband service to unlimited fibre without moving your phone service.

Edited by jez9999 (Mon 30-Sep-13 17:05:26)

It's great news that new customers can have Zen unlimited FTTC without a Zen phone line if you phone Zen sales and ask.

It's understandable that Zen would rather sell phone and broadband packages, which seem to be becoming the industry norm, but their product portfolio would have felt rather 'thin' without good 'broadband only' packages.