In my experience, ASP speed estimates are optimistic, and FTTC estimates are pessimistic. You should expect to be getting at least the estimated speed.

If you're 150M from the cabinet, 76Mb sync seems reasonable, and you should see good speeds. I expect there is a config snafu somewhere.

Zen should be able to confirm your sync speed, and the speed you get should be 80% of that or better.

Your wiring etc can only affect sync speed, so if that's good, the fault is upstream of you. But be aware that you must not test when connecting through wi-fi - use a cable or you are measuiring nothing meaningful.

In reply to a post by hoopla:

In my experience, ASP speed estimates are optimistic, and FTTC estimates are pessimistic. You should expect to be getting at least the estimated speed.

If you're 150M from the cabinet, 76Mb sync seems reasonable, and you should see good speeds. I expect there is a config snafu somewhere.

Zen should be able to confirm your sync speed, and the speed you get should be 80% of that or better.

Your wiring etc can only affect sync speed, so if that's good, the fault is upstream of you. But be aware that you must not test when connecting through wi-fi - use a cable or you are measuiring nothing meaningful.

I've had the 76 sync confirmed from Zen.

For speed tests I used a laptop connected directly to the modem via ethernet (PPoE).

I am grasping at straws here but when I transferred my 80/20 connection to Zen 18 months ago my speed dropped to below 40. It took me 3 phone calls to Support for them to accept that anything was amiss. I got the understandable response 'wait 24 hours etc'. Finally, an engineer admitted that on further investigation my 80/20 transfer had been actioned by BTOR as 40/10. It was fixed within a few hours. I am 250+Metres from my cabinet and my modem shows 93/27 max attainable speeds. My connection is not routed via a Zen POP.

I thought about that, but as getting 15 up discounted it.

That said, there are times when people get 80 down and 10 up, i.e. the config for either direction can be done wrong.

Even if they put them on a 40/20 profile (which does not really exist) if the line was short they'd get the full 40. Since the lower speed profiles still allow full use of the spectrum.