In reply to a post by trolleybus:

It seems to me that all ISPs have peaks and troughs of excellence and maybe a year on yesterdays problems would have been dealt with differently. Who can say.

A month-or-so later it was (sorry, I can't find the original thread on this one):

http://forums.thinkbroadband.com/zen/t/4275821-re-is...

Essentially the issue was "hidden" from us, and everything looked as though there were no options. With some digging we found the problem and addressed it (in terms of correcting both the provision process, training and systems).

regards,
Phil.

Sky are trying to charge me 130 quid over bills that i paid but they are saying i didn't.

and tbh thats enough

they are threating to cancel my service

so i'm moving away from this joke of a billing dept

there service was good don't me wrong but i'm just not going to pay that amount.

So yeah i'm gona order my service very soon.

Edited by epyon (Tue 27-May-14 18:13:24)