Personally I think you'll be better off buying your own kit as Technicolor routers are designed to be supplied as Customer Premises Equipment (CPE) by ISPs and so you'll find documentation and updated firmware is non existent if you look at Technicolor's own site.

This isn't an issue if you stay with the supplying ISP as the router will have firmware update server details 'baked in' but can cause issues if you should choose to go elsewhere.

That isn't a dig at any ISP it's simply what Technicolor do.

Thanks. I have borrowed a router and my line is now like this..

http://www.thinkbroadband.com/ping/share/926667696e6...

I have not used it today though. i will see how I go.

my dig is that why should I have to pay for a router someone new gets free when I did an upgrade and committed to the same contract. TalkTalk used to match their offers if you took a new contract so clearly they are better than Zen and I should return when I am done here is the conclusion I have drawn.

Edited by deleted (Tue 07-Jul-15 09:59:58)

I enquired about a free router upon my downgrade from UF2 to UF1. Because I already had a modem (provided by Openreach) and because it wasn't a new install, they refused to offer the free modem, even though, as you say, I was effectively contracting myself in for another 12 months, just like someone new would be doing.

In all honesty, I didn't need the free router, but it would have been nice as a backup. I guess they are trying to save the pennies, but I find that excuse questionable as their prices are above average compared to everyone else anyway.

In reply to a post by mixt:

In all honesty, I didn't need the free router, but it would have been nice as a backup. I guess they are trying to save the pennies, but I find that excuse questionable as their prices are above average compared to everyone else anyway.

I am happy to pay more because I know that Zen invest in their own infrastructure, although I'll grant that this can sometimes not provide superior performance if they are dealing with performance issues.

I was with various 'good' ISPs in the past, including Demon, Eclipse and Entanet and every single one of them went downhill over time. I don't expect Zen to do that and so far I have seen very little evidence of any trouble with the exception of one day of increased latency during preparation for upgrade work.

I buy my own routers and modems because I know that ISPs are supplying to a price rather than to a performance level. That cost applies to every ISP I use so it isn't an argument against Zen.

Well I consider mine to be a new install. ok so i only needed a faceplate so maybe thats why they think i should have to fork out £60 and buy one.

Yes £46,99 a month is not cheap at all yet many many give you free stuff for cheaper. I appreciate they are a fairly small ISP and yes I also agree that I should have and did pay for the activation but to then tell me that the engineer install costs them a lot is a big out of order - their prices with open reach are neither my concern or problem.

I will return to my old ISP as soon as possible. They didnt treat their customers this way (okay so it was only LLU but is that even a relevant point?)

Quoting from your previous post on this thread:

ive been with talk talk and was with Zen for adsl before i moved to fibre which was 3 days ago.

So this is a new FTTC install. You didn't have FTTC before this, right? So you need a VDSL modem. Be that a BT Openreach one or the combo Technicolor modem+router they are supposed to offer for new installs.

I would call them up about it again as that appears to be totally out of order. This is not a migration from another ISP, where you were on FTTC previously. This is not a package re-grade (like my re-grade from UF2 to UF1 was). This is a new install of FTTC.

yes this was a new install to FTTC I was with Zen on ADSL before this using just a basic ADSL modem/router. Standard phone socket here too no FTTC faceplate All I have now is the HG612.

I have tried - the guy who I spoke to told me this is the way it goes.

Time to leave for another ISP then. They haven't fulfilled the terms of their contract, as advertised on their site, so the 12 month minimum term doesn't apply to you any more.

I am disappointed, but, strangely enough, this kind of attitude comes at no surprise. I've spent the last month and a half chasing them for a 24p (yes, £0.24) credit due on my account because their billing system doesn't take into a account the pro-rata adjustment that is required if you re-grade mid-way through a billing period. I only just got their billing department to admit they are wrong on my 3rd email to them, a week or so ago. They remained blatantly dismissive up until this point.

I hope this is not a sign of things to come.

They charged me £2.26 when I had the upgrade.

Thanks I will sign up elsewhere as (luckily) I don't need a migration code now?

As I said I am having to use pppoe into my mac to get a connection..

Edited by deleted (Tue 07-Jul-15 11:57:30)

In reply to a post by ZenUserJP:

They charged me £2.26 when I had the upgrade.

No idea what that is for, unless they are doing a pro rata calculation for moving from ADSL to FTTC mid-way through your billing period.

Yes, this can be seen to be an upgrade, but it is actually a new install. It is a new install of FTTC, which is an upgrade moving you from ADSL to FTTC. So you should be provisioned with a VDSL modem/router.

I doubt they will give you a migration code because their systems now say you are in contract for 12 months, plus the migration process has recently changed (I don't think you even need a MAC now). You could give them notice that you find their decision to not provide you with a free VDSL modem/router unacceptable and if they fail to provide you with one within X days, per the contract you have entered into them with (point them to what is written on their very own site), then you deem the contract to be void and will take appropriate action to move away.

Edited by deleted (Tue 07-Jul-15 12:22:45)