In reply to a post by ZenInternetPR:

Thank you for sorting, Seb

Thank you for getting verified. It might sound petty to some but knowing you have proved you are from Zen makes the trust issue dissolve. Should you have not been verified and say asked me to send my details over PM you would have got a very strong decline. But now it's fine

In reply to a post by tommy45:

Mis read which bb product type the op ordered wow £48 to activate adsl2+ services , FTTC is cheaper

No its more actually... the £48 is for any type of DSL activation... and then theres a fibre fee on top of that of about £30.

Here's some clarification on our activation costs and contracts:

� ADSL New Activation £48, 1 month contract
� ADSL Transfer from another ISP FREE, 1 month contract
� FTTC New Activation £30, 12 month contract
� FTTC Transfer from another ISP £30, 12 month contract

Thanks,

Zen.

So installing a brand new line for FTTC doesn't cost you £48 before the fibre fee...

I say this as I'm lead to believe the "wholesale' costs for connecting a new line is around £50 for any type of DSL and then theres a £30 fee for fibre!

or does Zen absorb the costs with the 12 month contract?

Edited by mlmclaren (Fri 25-Sep-15 12:57:37)

I was quoted £48 to activate ADSL but with the other costs for a line and stuff it was cheaper for me to go to another ISP and then migrate to you. I can't recall the exact cost but the cheaper ISP to get me up and running was Andrews & Arnold so your price had to be steep (around £180 I think) thats for a line - ADSL first month and line rental.

But when I transfered ADSL to you it was free and you charged me £30 to activate FTTC so that's all correct

I think they wanted around £125 for the line where as AA wanted £60 for just a copper pair.

Edited by deleted (Fri 25-Sep-15 20:16:26)

In reply to a post by mlmclaren:

So installing a brand new line for FTTC doesn't cost you £48 before the fibre fee...

I say this as I'm lead to believe the "wholesale' costs for connecting a new line is around £50 for any type of DSL and then theres a £30 fee for fibre!

or does Zen absorb the costs with the 12 month contract?

Why would there be a £48 adsl fee , if you are ordering FTTC you don't need adsl first to be able to order FTTC

Edited by tommy45 (Fri 25-Sep-15 20:33:33)

If you look above I said DSL not 'a'DSL

I've never known there was a difference between ADSL and DSL - DSL is always what americans used to call their internet.

In reply to a post by tommy45:

In reply to a post by mlmclaren:

So installing a brand new line for FTTC doesn't cost you £48 before the fibre fee...

I say this as I'm lead to believe the "wholesale' costs for connecting a new line is around £50 for any type of DSL and then theres a £30 fee for fibre!

or does Zen absorb the costs with the 12 month contract?

Why would there be a £48 adsl fee , if you are ordering FTTC you don't need adsl first to be able to order FTTC

Unless you were ordering ADSL there wouldn't be - FTTC is just £30 fee

In reply to a post by ZenUserJP:

I've never known there was a difference between ADSL and DSL - DSL is always what americans used to call their internet.

FTTC is also DSL... it's vDSL ...