In reply to a post by ZenUserJP:

Unless you were ordering ADSL there wouldn't be - FTTC is just £30 fee

On Zen that's how it seems.... but I've been told something different elsewhere...

I've been told that if I was to order a 'new' line for FTTC I would have to pay the normal new line installation cost which was £90 with this provider... then I would need to pay £80 for service activation... £50 for 'DSL' activation and £30 for fibre activation.

The charges above where all quoted to be the wholesale costs from either BT Wholesale or Openreach and would not be subsidised by the SP as they didn't offer any contracts, they also said that these costs would probably be charged again during the event of a line move where no active DSL line was present.

In reply to a post by mlmclaren:

In reply to a post by ZenUserJP:

Unless you were ordering ADSL there wouldn't be - FTTC is just £30 fee

On Zen that's how it seems.... but I've been told something different elsewhere...

I've been told that if I was to order a 'new' line for FTTC I would have to pay the normal new line installation cost which was £90 with this provider... then I would need to pay £80 for service activation... £50 for 'DSL' activation and £30 for fibre activation.

The charges above where all quoted to be the wholesale costs from either BT Wholesale or Openreach and would not be subsidised by the SP as they didn't offer any contracts, they also said that these costs would probably be charged again during the event of a line move where no active DSL line was present.

Let me take a guess at who the ISP is , Pulse8? If so they can now order FTTC without you having to order adsl first then order FTTC , thought what and why there is 3 fees for activation ill never know,

Even if you had to order adsl there would only be 2 activation/connection charges raised by BTOR , the £80 fee sounds like an FTTC engineer install fee supply modem & supply & fit faceplate , which would include connection fees , So someone has told you incorrect info

As for the line, if you already have a working line then why would you need to order a new one? most if not all SP's will migrate working lines for free, I hope you told them where to stick it

In reply to a post by jphilip:

My understanding is that in a new build the phone socket and wiring will have been installed by the developer and there is a charge for BT to do whatever work is required at the exchange/cabinet and possibly in the basement/comms area of the block.

If ordering line + broadband from BT they may well waive or reduce the charges but I doubt that option is available to Zen.

BT Consumer (BT Retail as was) gets no special treatment from Openreach - if BT or any other provider waive the charges, its either because the charge wasn't raised by Openreach or because they're swallowing the costs themselves (bearing in mind most providers require at least a 12 month contract, or more expensive 9 month 'student' contract). Or third possibility, the provider's systems are duff and so fail to pass the charges on to the customer. Or fourth possibility, the call centre sales agent doesn't apply the charges to the customer that they're supposed to (either on purpose or accidental omission).

For what it's worth, Sky have a low new line charge of £20.

Right, Let me go through this step by step again to make sure every detail is translated correctly...

I approached Pulse8 about transferring my Plusnet FTTC line to them.

I was told no as at the time they where having issues with transferring lines (as we all know)

I then told them I had an inactive 2nd line, they told me the following...

To reactivate a line (if possible) it would cost £50 to start a stopped line, £50 to add DSL to it and £30 fibre fee... or if the line couldn't be restarted it would have to be new at £90 for engineer visit, £50 for DSL activation and £30 for fibre activation....

Too clarify all the charges above where to go straight to fibre... and no messing with ADSL and Upgrades...

I got this information confirmed to me twice via email and then when I called Adam Fullalove myself, of course I didn't go for it, but I would like to get this confirmed as they did seem pretty adamant about these charges.

If I look at Pulse8's site now it looks like some prices have changed... but they still say a new line is £90, Broadband activation (for lines without any) £50 and then fibre ON-site/Self Install Fibre fee £75....

In reply to a post by mlmclaren:

Right, Let me go through this step by step again to make sure every detail is translated correctly...

I approached Pulse8 about transferring my Plusnet FTTC line to them.

I was told no as at the time they where having issues with transferring lines (as we all know)

I then told them I had an inactive 2nd line, they told me the following...

To reactivate a line (if possible) it would cost £50 to start a stopped line, £50 to add DSL to it and £30 fibre fee... or if the line couldn't be restarted it would have to be new at £90 for engineer visit, £50 for DSL activation and £30 for fibre activation....

Too clarify all the charges above where to go straight to fibre... and no messing with ADSL and Upgrades...

I got this information confirmed to me twice via email and then when I called Adam Fullalove myself, of course I didn't go for it, but I would like to get this confirmed as they did seem pretty adamant about these charges.

If I look at Pulse8's site now it looks like some prices have changed... but they still say a new line is £90, Broadband activation (for lines without any) £50 and then fibre ON-site/Self Install Fibre fee £75....

On-Site Fibre New Install (No Existing Broadband) £125 (£104.17 +V.A.T.)
(On-site installation by Open Reach engineer to fit Modem, VDSL Faceplate and test connection using your own or one of our preconfigured
routers which are available at extra cost. See prices below

is what they are charging for FTTC if you don't already have an active FTTC service, plus whatever they charge for a new line

This Broadband Activation fee £50.00 wouldn't/shouldn't apply as you have already paid for activation in the new install fee , every other ISP and BT openreach include it in the install fee, So pulse8 are charging twice?

Edited by tommy45 (Sat 26-Sep-15 12:44:47)

In reply to a post by tommy45:

On-Site Fibre New Install (No Existing Broadband) £125 (£104.17 +V.A.T.)
(On-site installation by Open Reach engineer to fit Modem, VDSL Faceplate and test connection using your own or one of our preconfigured
routers which are available at extra cost. See prices below

is what they are charging for FTTC if you don't already have an active FTTC service, plus whatever they charge for a new line

So as above then...

£125 (£50 DSL Activation + £75 Fibre Activation Managed/Self) + new line of £90 ...

So do we agree that Pulse8 charge for DSL and Fibre Activation even when its a fresh FTTC install and no ADSL service is required?

In reply to a post by mlmclaren:

In reply to a post by tommy45:

On-Site Fibre New Install (No Existing Broadband) £125 (£104.17 +V.A.T.)
(On-site installation by Open Reach engineer to fit Modem, VDSL Faceplate and test connection using your own or one of our preconfigured
routers which are available at extra cost. See prices below

is what they are charging for FTTC if you don't already have an active FTTC service, plus whatever they charge for a new line

So as above then...

£125 (£50 DSL Activation + £75 Fibre Activation Managed/Self) + new line of £90 ...

So do we agree that Pulse8 charge for DSL and Fibre Activation even when its a fresh FTTC install and no ADSL service is required?

But they should not be doing this the way i read it is this if not active FTTC service on the line they charge £125 for engineer install this includes any activation charges, the extra £50 is probably to claw back some of the 12min term that BTOR will hold the ISP to for FTTC ? the other £75 so called upgrade fee would be the same engineer install but because you have already have their BB (ADSL) they charge less, possibly because they have made a profit from the activation fee for the adsl previously , as they use tt they wont be charged the singleton level fee, as tt will do bulk orders and the cost will be a lot lower
But it's a rolling monthly min term , I don't think i would be migrating my FTTC to them if they are charging silly activation fees, as BTOR no longer requires a 12 mth min term for FTTC that have been active for 12mths or more , and they also reduced their fees for migration i wouldn't pay them more than £30

I wish you would of paragraphed that a bit better lol

Anyway, yes Pulse8 shouldn't be charging what they are, no provider is held to a minimum term for FTTC products anymore though I was told that they are charged 'more' for ceasing a service within the first 3 months of it being setup.

Pulse8 said to me that if they where migrating the service to an active ADSL or FTTC line then would only charge the £30 fibre fee, but if the line had no active DSL services (ADSL or VDSL/FTTC) then I would also need to pay another £50.

So it seems that something fishy is going on then... I knew something wasn't right!

In reply to a post by mlmclaren:

no provider is held to a minimum term for FTTC products anymore though I was told that they are charged 'more' for ceasing a service within the first 3 months of it being setup.

They are if for the 1st 12mth period for all new FTTC installs I have seen the BT OR contract T&c's as of 11/2014

The minimum period of service for the GEA-FTTC Service to an individual Site is either:
(a) 12 months commencing on the date of provision of the GEA-FTTC Service; or
(b) where the GEA-FTTC Service is provided via a �CP to CP GEA migration�, 1 month commencing on the date of provision of the GEA-FTTC Service.
If the Communications Provider terminates the GEA-FTTC Service before the end of the minimum period of service other than under clause 2.2(a) or 2.8 of the Conditions, the Communications Provider shall pay BT the rental for the unexpired portion of the minimum period

In reply to a post by mlmclaren:

Pulse8 said to me that if they where migrating the service to an active ADSL or FTTC line then would only charge the £30 fibre fee, but if the line had no active DSL services (ADSL or VDSL/FTTC) then I would also need to pay another £50.

So it seems that something fishy is going on then... I knew something wasn't right!

If they are charging for an engineer install then there should be no further activation fee regardless of if you have adsl running on the line,or not,

The same would apply if you ordered FTTC and line rental from them, This mystery£50 i think is being wrongly quoted/applied ,

(until recently they were not able to successfully order FTTC products without firstly ordering ADSL ,which incurs a further£48-£50 one off fee ,but they have said that they now can order FTTC without ordering ADSL first )

as it makes zero difference to them cost wise ( they are not charged any further activation fees by OR)

Did you enquire as to what exactly the £50 fee is for what product is it for ?

The FTTC><Migration fee of £30 is fairly standard, BT's costs to ISP's is £11.00 +vat
Though some charge more Plusnet for example charge £50 if you don't want their line rental

Edited by tommy45 (Sat 26-Sep-15 16:41:45)

I think those Ts & Cs you say you have seen have changed since then..

Yes I did ask Pulse8 exactly what all fee's where for, I was under the same understanding as you with regard to ADSL of FTTC fee's and also was under the impression that if an engineer is booked that no further fee's where required.

So it seems that Pulse8 is pulling a fast one maybe.