Just to put a spanner in the works, a look into my router shows I AM using Uno DNS which may explain my better latency, with router firmware update seeming to have switched things back to auto - Just shows what I know Lol

Going quiet on this thread diversion as I expect the forum police have finished their milk

My long standing problem with congestion now finally appears to have been resolved by an increase in back haul capacity at the exchange by BT Openreach. I'm hoping thats the end of it and that BT Wholesale dont just load the SVLANs up to bursting point again over time.

In reply to a post by craski:

My long standing problem with congestion now finally appears to have been resolved by an increase in back haul capacity at the exchange by BT Openreach. I'm hoping thats the end of it and that BT Wholesale dont just load the SVLANs up to bursting point again over time.

Way back in the days of IPstream, 8Mbit ADSL and VPs I found that they did just that.

It was an uphill struggle to get BT Wholesale to add more capacity, even when you have a competent ISP who is willing to battle BT's "not our fault guv" culture of blaming everything and everyone except themselves. Within a year or so you'd have to do it again.

Fortunately for me, I haven't had any problems with congestion since moving to FTTC/21CN

In reply to a post by craski:

My long standing problem with congestion now finally appears to have been resolved by an increase in back haul capacity at the exchange by BT Openreach. I'm hoping thats the end of it and that BT Wholesale dont just load the SVLANs up to bursting point again over time.

Not a bladdy chance! I had 3 congestion problems with my exchange last year [confirmed by BT, not making it up] and one that's still in play right now.

Same as yourself I think its a bit short-sighted to NOT future proof their backhaul instead of running around patching things up.
Why wont they do that?

Saying that ....... I think it's now more down to the ISP .........

After nearly six weeks there is still no sign of Zen resolving my single thread degradation during the working day and evening.

It is even dramatically slow on a Sunday evening, whilst remaining rock solid from Midnight to 08:00hrs.

http://www.thinkbroadband.com/speedtest/results.html...

Originally reported to Zen on 4th February: Quality of Service [7684350:5583151]

Im in the same position but for months. In my thread zen representative said they working on it but honestly why it takes months to fix. Luckily my contract ends next month so I'm going to wait until end of April and see if they can fix it by then

Edited by deleted (Mon 14-Mar-16 13:05:09)

I had originally decided to order a new telephone line and purchase a parallel 80-20 VDSL service from Andrews and Arnold but this was thwarted when I discovered that Openreach were unable to offer a new telephone line.

I was pleasantly surprised to find that I can now order a second telephone line today.

It might be a costly solution, but can I really put up with another eight months of this fiasco.

Just to add my input I've been a Zen Business FTTC customer for 3 years. Up until 2 months ago the connection has been 100% faultless. I can't remember having a single outage.

We run our VOIP over this connection and over the last 2 months we've noticed quality issues. I've setup a BQM graph which shows some small amount of packet loss during the day which happens periodically throughout the day and night. My Broadband Ping

Like you guys I'm getting fobbed off by their support suggesting I do some testing with a laptop plugged directly in to the BTOR modem which I will struggle to do as I'm operating a business on the connection and it's an intermittent problem anyway!

I've got a spare router the same make and model so that's my next course of action.

Well ... My Zen/BT Wholesale connection only managed about 6 weeks and now its back to congestion! A line normally providing 74Mb throughput down is back to performing in single digits.

This whole SVLAN shuffling seems to be nothing but a short term fix until BTW load them back up to bursting point. So frustrating.