In reply to a post by craski:

Well ... My Zen/BT Wholesale connection only managed about 6 weeks and now its back to congestion! A line normally providing 74Mb throughput down is back to performing in single digits.

This whole SVLAN shuffling seems to be nothing but a short term fix until BTW load them back up to bursting point. So frustrating.

Speedtest slighly impacted

My throughput may not be severely impacted but my ping monitor shows a JITTER FEST and im SICK of it Zen maybe need to buy more capacity because this lack of QOS across their network is unacceptable for the premium price we pay them
And i don't care who's fault it happens to be BTW or Zen's It's being ongoing far too long
Zen WBMC JITTER FEST

Edited by tommy45 (Wed 27-Apr-16 20:49:14)

I agree, I'm paying around £80 for an unlimited business connection. I dont mind paying for a decent service if that is what I receive but I am not.

Latest speed test:-
http://www.thinkbroadband.com/speedtest/results.html...

Current BQM snapshot:-
http://www.thinkbroadband.com/ping/share/903e2403f2d...

In reply to a post by craski:

I agree, I'm paying around £80 for an unlimited business connection. I dont mind paying for a decent service if that is what I receive but I am not.

That's both sad and hilarious (sorry!), I thought the entire point of paying £80 was for minimum performance guarantees and such - more than 6Mbps anyway.

I think I'd be blowing a gasket with Zen (or Openreach) if I was paying that much (though even the residential pricing is hardly cheap)

Edited by deleted (Thu 28-Apr-16 12:21:31)

https://support.zen.co.uk/kb/Knowledgebase/Fibre-Opt...

Specifically "What speeds should I expect on my Fibre Broadband service?"

Zen Fibre - Office and Office Plus - 60 Mbps (or 80% of connection speed, if that is below this threshold)

Seems the OP speeds are way below what the line should be doing (74 Mbps?) so he should consider moving to an alternative provider because, quite frankly, @ £80/month, that is a joke.

A&A springs to mind, with their new SoHo::1 2TB/month package running across the TalkTalk backhaul network. £84+VAT per month, so slightly more expensive, but given that £80/month is being paid anyway, hardly breaks the bank.

Edited by deleted (Thu 28-Apr-16 12:51:46)

Not quite sure how the op is paying £80 per month for 1 fttc connection and phone line , assuming they are the only services they are supplied by Zen

But their TBBQM To me shows a connection heavily used or contended, If the underlying reason is down to BTW and their overloaded Svlan's ect then even if they switched to AAISP they would likely see the same problem, (If no TT llu presence in their exchange )same with and other provider using BTW WMBC shared ,

However following some maintenance which was scheduled for earlier today there hasn't so far been the Jitter fest yet today, and throughput has been more or less showing the max rate both single threaded and multi, Have they fixed the problem?
Or do i also have a issue on BTW network affecting things? hard to say at the moment, time will tell

Edited by tommy45 (Thu 28-Apr-16 20:04:23)

The A&A Soho::1 uses TalkTalk backhaul, not BT. I find it highly likely that switching to this service would alleviate all the issues the OP is experiencing, also taking into account the fact A&A themselves are in the process off (probably close to completing) capacity upgrades to their own core network meaning they could quite easily provide the level of service that Zen apparently are supposed to be providing (per their own FAQ) but are currently failing to provide.

I'm now no longer experiencing speed issues, but there are evidently some who still are, and that is disappointing. But I'm sure people will walk if that doesn't improve soon - I know that is what I would do if speed and throughput was hindering my broadband happiness.

In reply to a post by tommy45:

Not quite sure how the op is paying £80 per month for 1 fttc connection and phone line , assuming they are the only services they are supplied by Zen

Zen Business Talk Phone line - £13.49
Zen Unlimited Fibre Office - £59.00
Net Total - £72.49
VAT - £14.50
Total £86.99

My exchange does have Talk Talk LLU so I am seriously considering forcing an early exit on the Zen contract and going with a Talk Talk Business ISP in an effort to get a better service than Zen via BT Wholesale are currently providing.

Zen have only provided an acceptable level of service for 6 weeks out of 18 weeks and its been a constant battle to get them to raise complaints of congestion with BTW. Even when it does get raised, an SVLAN switch brings relief for a few weeks and BTW (or Zen) load that SVLAN up to bursting point again and the cylcle starts all over again. What a way to run a network!

In reply to a post by craski:

In reply to a post by tommy45:

Not quite sure how the op is paying £80 per month for 1 fttc connection and phone line , assuming they are the only services they are supplied by Zen

Zen Business Talk Phone line - £13.49
Zen Unlimited Fibre Office - £59.00
Net Total - £72.49
VAT - £14.50
Total £86.99

FTTC + Critical care ? as their current pricing is £59.00 per month when taken with £17.00 monthly line rental the 80/20 FTTC without critical care is only £25.00 pm +vat

Yeah, I wanted a business service with a service level agreement but to date the SLA hasnt been worth having. I wont be renewing this contract with Zen.