If the house phone wiring is still just that one socket, and no extension wiring, then a faceplate filter rather than microfilter is unlikely to make any difference

I put the faceplate on yesterday and it hasn't helped - you're right - but at least it's all a bit tidier.

New modem/router setup just now. Took me a while to work out how to accept pings (TP-Link hid that option away nicely), but it's now sorted so my quality monitor should carry on working.

No change to the speedtest results in general (I am focusing on the green results which I understand should be nearer the yellow):

http://www.thinkbroadband.com/speedtest/results.html...

Nevertheless, fingers crossed this fixes my packet loss issues. I shall give the connection some hammer over the Easter weekend to test.

Noting your mention of the difference between daylight and dark/evening conditions, back in the 1970s, doing a lot of Dial-Up working over about 300 miles through the Lake District, although the phone line was generally noisier during the day and quieter in the evenings, we actually lost connection more frequently in the evenings.

I suspect it was that spikey interference during the day, was "lost" because of the modems adjusting to that general noise level, whilst in the evenings, the same level of spikes stood out against the general quieter conditions.

Often I could attribute a surge in the quantity of spikes to the weather conditions in the Lake District.

The speed test looks more like an ongoing issue some providers have been having with single thread testing, and it is fixable once providers figure out which bit of kit is causing it.

If there are issues with the DSL side the impact tends to be the same on both single and multiple thread tests.

Have you made contact with Jon Green regarding this issue?

If it is on the Zen network side he is the man to be talking to.

Keeping my fingers crossed for you that the new hardware helps.

Yep, I have PM'd Jon Green as my new kit didn't fix the issue.

Support rang me yesterday and advised there is a problem (I don't know what) at my exchange and they hoped to implement a fix very soon. Later they rang back again and told me I will instead be moved to a new VLAN within the next 10 days.

Did they know/could they see this before insisting I swap my kit? I am sure they could.

I've added my quality monitor to my signature for anyone following and will update again when I am enjoying blissful buffer free iPlayer use.

Hello,

Quick update.

I have been moved to the new VLAN from today. Hopefully this should show an improvement in my BQM.

It's all looking at bit red at the moment as the move cut me off entirely from midnight. Support have just got me back online.

Lets hope its fixed

On a connected note I had issues getting Zen Tier 1 to take my banding issue seriously. To the extent they insisted it was the max my line could handle.

Anyway John stepped in via this forum and engaged Tier 2 and my problem was resolved within 24 hours. The Tier 2 team where amazing and accepted my data analysis and agreed my conclusions were correct etc.

However thats not scalable long term so hopefully Zen will look at their triage process and help the Tier 1 guys recognise when they need help from Tier 2. As it seems that Zen Tier 1 are struggling with things that don't fit into "turn off the router and try again" territory. I understand that as I run a Support function for a Global Software Company and having standard processes for Tier 1 to follow is the best way of serving and resolving 90% of customer issues.

So until Zen address the above if you have data/theory/idea bring it to this forum first for validation then if the forum validates your findings ask John to escalate to Tier 2

By the way John thanks again, my hair is slowly recovering

Edited by deleted (Fri 05-May-17 09:14:05)

That looks as though it has pretty much resolved your 'dripping blood' packet loss issues, although you do seem to have ended up with a slightly worse ping response time.