It's coming up to a week now and Zen still haven't told me what the problem is or what I can do to resolve the issue. I'm seriously thinking about changing to a different ISP.

And so it transpires that Zen support have said they believe my equipment is causing this issue and they haven't done anything to get it sorted out. I even tried making a complaint, but they ignored that.

I can't believe I've been paying so much money for this complete lack of service.

Tim

They sent me a "trial" router .. made no difference.

Can you try a resync tonight see what happens, wondering if they are priortising a new router at all ?

Do a tracert to echo.zen.co.uk (just so we both know going to same server).

Well I guess they're trying... I was quite amused when Zen told me that on my FTTC circuit (which syncs at 63Mb) was quite within normal service parameters with a speedtest (from Zens servers of 31Mb/s!

Here's the traceroute to echo.zen.co.uk. I'll try resyncing again but I did it on Sunday, left it off for an hour then again on Monday morning for 4 hours (though to be honest that was cabinet wide) and did 4 ppp resyncs...

1 192.168.178.1 (192.168.178.1) 0.409 ms 0.274 ms 0.283 ms
2 vt1.cor2.lond2.ptn.zen.net.uk (51.148.72.24) 11.472 ms 7.738 ms 6.569 ms
3 ae-7.cor2.lond1.ptn.zen.net.uk (51.148.73.12) 108.523 ms 45.539 ms 6.918 ms
4 ae-2.agg4.lond1.ptn.zen.net.uk (51.148.73.86) 6.642 ms 6.644 ms 6.550 ms
5 vl-50.ae6.cr1.th-lon.zen.net.uk (51.148.73.57) 6.307 ms 6.453 ms 6.614 ms
6 xe-2-0-0-172.dr1.lr-slo.zen.net.uk (62.3.80.102) 6.739 ms 7.248 ms 7.288 ms
7 cache03.dns.zen.net.uk (212.23.6.100) 7.283 ms 7.114 ms 7.240 ms

Well mine shafted again .. resynced itself at 2AM and is now at half speed.

I notice the first hop has changed ... starting to feel very much like routing to me.


1 <1 ms <1 ms <1 ms fritz.box [192.168.0.1]
2 50 ms 17 ms 17 ms vt1.cor2.lond1.ptn.zen.net.uk [51.148.72.22]
3 17 ms 17 ms 17 ms ae-2.agg4.lond1.ptn.zen.net.uk [51.148.73.86]
4 17 ms 17 ms 17 ms vl-50.ae6.cr1.th-lon.zen.net.uk [51.148.73.57]
5 18 ms 18 ms 18 ms xe-2-0-0-172.dr1.lr-slo.zen.net.uk [62.3.80.102]
6 18 ms 18 ms 17 ms cache03.dns.zen.net.uk [212.23.6.100]

Edited by deleted (Fri 12-Jul-19 20:15:46)

I'd agree and very interestingly Zen have just altered the routing of my link. It's very different than the one I was getting before.

At least initially the link is back to its former performance.

1 192.168.178.1 (192.168.178.1) 0.375 ms 0.271 ms 0.258 ms
2 losubs.subs.bng2.th-lon.zen.net.uk (62.3.80.21) 6.175 ms 6.056 ms 6.760 ms
3 ae1-182.cr1.th-lon.zen.net.uk (62.3.86.80) 6.080 ms 69.185 ms 40.670 ms
4 xe-2-0-0-172.dr1.lr-slo.zen.net.uk (62.3.80.102) 6.809 ms 6.957 ms 6.809 ms
5 cache03.dns.zen.net.uk (212.23.6.100) 6.571 ms 6.629 ms 6.610 ms

In reply to a post by timl:

2 losubs.subs.bng2.th-lon.zen.net.uk (62.3.80.21) 6.175 ms 6.056 ms 6.760 ms

Haven't seen that second hop before on Zen. New network equipment maybe?

I am on zen 80/20 and i get 30mbps download here, don't know what to do here.

http://tbb.st/1563119075672608455

My trace route is below.

Tracing route to www.google.co.uk [172.217.169.3]
over a maximum of 30 hops:

1 1 ms 1 ms <1 ms fritz.box [192.168.178.1]
2 14 ms 14 ms 13 ms vt1.cor1.lond2.ptn.zen.net.uk [51.148.72.23]
3 14 ms 14 ms 13 ms ae-2.cor1.lond1.ptn.zen.net.uk [51.148.73.2]
4 15 ms 16 ms 14 ms ae-3.agg1.lond1.ptn.zen.net.uk [51.148.73.4]
5 14 ms 14 ms 14 ms 72.14.217.190
6 14 ms 13 ms 13 ms 108.170.246.129
7 15 ms 15 ms 14 ms 209.85.241.93
8 13 ms 13 ms 15 ms lhr25s26-in-f3.1e100.net [172.217.169.3]

edit

I have rebooted the router, and now i am getting the right speed below.

http://tbb.st/1563137760539396955

Edited by deleted (Sun 14-Jul-19 21:57:25)

Is everyone still on track .. mine has dropped back to 30mb ceiling.

I have requested the ability to leave without penalty as per their charter ... 2 months of this and the latest email asked me to use the "master socket" .... sigh.

Continuing to be good here.

Text

1 23 45 67 8

traceroute to echo.zen.co.uk (212.23.6.100), 64 hops max, 52 byte packets  1  192.168.0.11 (192.168.0.11)  0.600 ms  0.362 ms  0.287 ms 2  vt1.cor2.lond2.ptn.zen.net.uk (51.148.72.24)  25.458 ms  24.894 ms  24.462 ms  3  ae-7.cor2.lond1.ptn.zen.net.uk (51.148.73.12)  25.260 ms  27.870 ms  24.950 ms 4  * * *  5  vl-50.ae6.cr1.th-lon.zen.net.uk (51.148.73.57)  25.207 ms  24.834 ms  24.763 ms 6  xe-2-0-0-172.dr1.lr-slo.zen.net.uk (62.3.80.102)  25.452 ms  25.629 ms  25.468 ms  7  cache03.dns.zen.net.uk (212.23.6.100)  25.545 ms !Z  25.575 ms !Z  25.514 ms !Z

Current sync: 67733 / 20000
Current IP Profile: 65264