it's not an FTTP priority exchange. The Openreach checker says WLR is available and FTTP is not.

The order was rejected twice by Openreach because they will not supply copper voice connections - your provisioning team tried twice, then passed me over to sales. They could provide a residential service, but not business, because you can't support digital voice services on a business account yet.
The poorer SLA on residential meant that isn't an option, so we've gone with an SOGEA service from BT Business instead.

I'll PM you the details as I think it shows a flaw in your ordering process that you don't handle the lack of copper voice option.

Understood, but there are no FTTP services available at this exchange.

That's true, but Zen can't supply digital voice services on business a business order, only residential.

j)hn83

The OP said the exchange has a stop sell on it. So if he can get FTTP he cannot order a new FTTC line. However I cannot find Sudbury in the list so his info may be inaccurate. Sudbury is in the FTTP exchange rollout list and I wonder if this has caused confusion in the ISP front office! ( 21/22 to 2026)

Reading my post and yours we agree that on FTTP priority exchange you cannot order WLR IF you can get FTTP.

If PSTN has been withdrawn from sale you can only order Copper voice from an LLU supplier. ( if they are willing to provide it)

I believe the stop sell puts exchanges in this position and anyone able to get FTTP can no longer order WLR even if they have FTTC at present, ( all orders will only be fulfilled by FTTP without PSTN / Baseband voice)

BTRetail are mudding the waters as they often do not provide new PSTN lines if the get a new BB line even if the exchange is not a stop sell.( They Provide BT Voice ( VOIP) service instead )

In reply to a post by rscott:

That's true, but Zen can't supply digital voice services on business a business order, only residential.

OK for that matter TTB don’t either….but anyway back to the OP question / dilemma, is this related to Zen apparently not being able to deliver a business connection over a SOGEA connection…

If so that sounds a very odd decision, given that SOGEA and SOGFAST will be the long term solutions for copper based broadband from a cab.

Really strange as DSL Checker says the following for Sudbury exchange

The exchange is not in a current fibre priority programme

WLR is currently available at the exchange

Correct - but Openreach won't provide copper voice service and Zen won't provide digital voice services to business users.

Zen provisioning told me it had a stop sell on it. I pointed out that Sudbury isn't on any stop sell lists, the BT Wholesale checker says WLR is available and FTTP isn't.

Zen sales checked and found that it was actually a stop sell on copper voice services, not on copper based broadband. Then informed that they can't offer any business broadband at all to that location.

In reply to a post by rscott:

Correct - but Openreach won't provide copper voice service and Zen won't provide digital voice services to business users.

There is clearly a mistake by Openreach so why not reach out to ajays with the details so he can take it up with Openreach (appreciate you have ordered via BT but why give BT your business because of an Openreach error).

In reply to a post by dect:

In reply to a post by rscott:

Correct - but Openreach won't provide copper voice service and Zen won't provide digital voice services to business users.

There is clearly a mistake by Openreach so why not reach out to ajays with the details so he can take it up with Openreach (appreciate you have ordered via BT but why give BT your business because of an Openreach error).

It's not an Openreach error, it's a limitation on Zen's part - they could supply me with residential broadband services, but not business, because at the moment, Zen don't support business broadband on SOGEA connections. Zen's provisioning process orders a traditional voice line for business, with FTTC broadband.

BT Retail's service is £8 a month less and comes with Halo at the moment, so made sense anyway.