In reply to a post by Pheasant:

In reply to a post by rscott:

That's true, but Zen can't supply digital voice services on business a business order, only residential.

OK for that matter TTB don’t either….but anyway back to the OP question / dilemma, is this related to Zen apparently not being able to deliver a business connection over a SOGEA connection…

If so that sounds a very odd decision, given that SOGEA and SOGFAST will be the long term solutions for copper based broadband from a cab.

They told me it's a limitation of one of their systems at the moment, so is hopefully only temporary.

In reply to a post by rscott:

It's not an Openreach error,

I personally disagree with you as you should be able to have FTTC not SOGEA but Openreach won't let you because of an error on their part.

In reply to a post by dect:

In reply to a post by rscott:

It's not an Openreach error,

I personally disagree with you as you should be able to have FTTC not SOGEA but Openreach won't let you because of an error on their part.

ajays has confirmed it's a Zen problem, not Openreach. Zen could have placed an WLR order, but there was some confusion in their provisioning team, so they didn't.

In reply to a post by rscott:

ajays has confirmed it's a Zen problem, not Openreach. Zen could have placed an WLR order, but there was some confusion in their provisioning team, so they didn't.

Sorry my bad.

In reply to a post by rscott:

Correct - but Openreach won't provide copper voice service and Zen won't provide digital voice services to business users.

Is it just the lack of digital voice that stopped you? If so that's nuts as once you have a broadband connection you could use VoIP from any number of suppliers (and port your existing landline number(s) to them).

In reply to a post by jelv:

In reply to a post by rscott:

Correct - but Openreach won't provide copper voice service and Zen won't provide digital voice services to business users.

Is it just the lack of digital voice that stopped you? If so that's nuts as once you have a broadband connection you could use VoIP from any number of suppliers (and port your existing landline number(s) to them).

Zen refused to provide any business broadband service at all, so using a VOIP service wasn't possible.

The reason given by provisioning was that Openreach said the property wasn't copper served. It was only sales who spotted it was SOGEA.
The Zen contact on here has confirmed they could have ordered a WLR service, but neither team realised that.