In reply to a post by comerford:

I've just received notification that Zen are upping my price by 6.5% from next month despite the contract being under the Price for Life scheme.
Not particularly happy given how poor the Zen service has been recently. If they were as good as they were 10 years ago then the price hike wouldn't matter. I guess it's time to jump elsewhere

Recontracted with them in Feb for 18 months on a deal negotiated with retentions which gave me a bit more speed which is useful for work.

Give them a ring, pick the thinking of leaving option and have a chat with them about it, always found them pleasant and willing to negotiate if you are pleasant and reasonable.

The "price for life" was among the main reasons I signed up with Zen in the first place. I could see this coming down the road earlier in the year, and figured that I could pay a slightly high £29.99 a month now and get a decent Zen service, or sign up with a bargain-basement ISP, pay a few quid less for a few months, but then end up paying £30+ for a worse service in short order when the price goes up by RPI +3.9%, likely to be a total of 15% or more.

I have no intention of changing package in the foreseeable future - there's no Openreach or other FTTP locally and in any case the 40Mbps speed is absolutely fine for my needs - so unless they renege on the offer, they are stuck with me paying the same price!

Incidentally, I have a relative on Uno who signed up in 2016 or so and is still paying the same price, even though they don't have a "price for life" or any similar guarantee.

So long as you are happy paying this price, Zen are making good money from you and they would be wise to keep you without ratcheting up the price. I think it's a win-win.

You're paying £24.99+VAT per month. The Openreach 40/10 FTTC and line rental costs them £12.71+VAT(*), and your backhaul and transit usage is negligible at this low speed. So you're a making them good profit - the setup cost and router have long been paid off.

(*) Actually that's the price for SOGEA. I didn't bother looking up the WLR+FTTC prices separately, but I know the total is the same within pennies.

In reply to a post by candlerb:

So long as you are happy paying this price, Zen are making good money from you and they would be wise to keep you without ratcheting up the price. I think it's a win-win.

You're paying £24.99+VAT per month. The Openreach 40/10 FTTC and line rental costs them £12.71+VAT(*), and your backhaul and transit usage is negligible at this low speed. So you're a making them good profit - the setup cost and router have long been paid off.

(*) Actually that's the price for SOGEA. I didn't bother looking up the WLR+FTTC prices separately, but I know the total is the same within pennies.

The cost of the customer is far more than the Openreach tail and the backhaul/transit... but sure...