User comments on ISPs
  >> Zen Internet


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | [2] | (show all)   Print Thread
Standard User ParksidePeter
(member) Fri 07-Feb-25 15:43:16
Print Post

Re: Contract renewal email surprise


[re: cjn] [link to this post]
 
In reply to a post by cjn:
I had a look at their website, where they don't promote anything >1Gb. However, entering my postcode produced a quote for 2.0Gb, with 2000/1000 asymmetric. So it's bound to be G-PON, at least for my postcode, and more or less the same as Zen. No mention of 2.5Gb for me.

For my address they offer 150Mb, 500Mb, 1Gb, 1.2Gb and 2.5Gb

Edited by ParksidePeter (Fri 07-Feb-25 15:53:05)

Standard User cjn
(member) Fri 07-Feb-25 17:11:45
Print Post

Re: Contract renewal email surprise


[re: ParksidePeter] [link to this post]
 
Good for you!
I've told Zen not to bother contacting me again until CF have updated their network.
Standard User ParksidePeter
(member) Sat 08-Feb-25 14:46:41
Print Post

Re: Contract renewal email surprise


[re: cjn] [link to this post]
 
In reply to a post by cjn:
Good for you!
I've told Zen not to bother contacting me again until CF have updated their network.

21st February is the changeover day, one day before my Zen contract expires. The 'We're sorry you are leaving' email arrived at the same time as the confirmation of order email from Briant. I hadn't contacted Zen.
I'll report back on 21st.


Register (or login) on our website and you will not see this ad.

Standard User agent_r00t
(learned) Thu 20-Feb-25 00:27:45
Print Post

Re: Contract renewal email surprise


[re: ParksidePeter] [link to this post]
 
I was looking at the cityfibre max option again today and I noticed something a little odd.

When they line up all the services I can get there is Full fibre 100, 500, 900 and max.

100, 500 and 900 all have a bullet point promising the static IP address that Zen is known for.

But under the max product this is mysteriously replaced with "No-holds barred broadband" which is not explained anywhere I can see.

Now I can imagine a few reasons they might not want to give you an unrestricted static IP with 2.5gbe upload. That's more than most datacentres will give you without pricey enterprise packages. But, would they really implement it in such a sneaky way?

I would hope not.
Standard User candlerb
(knowledge is power) Thu 20-Feb-25 05:24:18
Print Post

Re: Contract renewal email surprise


[re: agent_r00t] [link to this post]
 
It seems extremely unlikely to me that they would give a worse spec for the top-of-the-range product.

But if that's the product you want to buy, and you want to be 100% sure, then you can raise a query before placing the order.
Standard User DFScale
(committed) Thu 20-Feb-25 06:40:37
Print Post

Re: Contract renewal email surprise


[re: agent_r00t] [link to this post]
 
In reply to a post by agent_r00t:
Now I can imagine a few reasons they might not want to give you an unrestricted static IP with 2.5gbe upload.


Eh? Either they will give you a static IP or they won't. If they will give you one, it is no further skin off their nose to allow it on the fastest package than it would be to allow it on their most entry level product.
Standard User agent_r00t
(learned) Thu 20-Feb-25 09:32:24
Print Post

Re: Contract renewal email surprise


[re: DFScale] [link to this post]
 
In reply to a post by DFScale:
Eh? Either they will give you a static IP or they won't. If they will give you one, it is no further skin off their nose to allow it on the fastest package than it would be to allow it on their most entry level product.

I was thinking more that some people might well make use of it to host higher traffic sites from. Since getting >1gbit in a datacentre can be pricey to say the least.

Overall I just felt it was a very weird omission.
Standard User agent_r00t
(learned) Thu 20-Feb-25 09:33:50
Print Post

Re: Contract renewal email surprise


[re: candlerb] [link to this post]
 
In reply to a post by candlerb:
It seems extremely unlikely to me that they would give a worse spec for the top-of-the-range product.

But if that's the product you want to buy, and you want to be 100% sure, then you can raise a query before placing the order.
No, I don't really have an interest right now. 1gbit is more than enough. I just thought the very specific omission was interesting enough to comment on.

I'd also really like to know what "no-holds barred" means in a broadband setting.
Standard User candlerb
(knowledge is power) Thu 20-Feb-25 10:38:06
Print Post

Re: Contract renewal email surprise


[re: agent_r00t] [link to this post]
 
Marketing waffle.
Pages in this thread: 1 | [2] | (show all)   Print Thread

Jump to