Had to get mac code had enough

I have suffered with slow speeds disconnections and although BT have to bear the brunt of the blame as its down to packet loss and congestion but for me its gone on too long and with no real light at the end of the tunnel.
I am just an end user but I have to ask myself why am I paying quite a lot each month for speeds like this I can get this far cheaper anywhere and this is without the disconnections...without incurring the wrath from some I do feel a little let down and it could be I expected too much but this has been going on for about 6 weeks now so something is not right if BT cant be nudged to resolve this issue

Date 13/12/09 19:39:10
Speed Down 1102.04 Kbps ( 1.1 Mbps )
Speed Up 686.75 Kbps ( 0.7 Mbps )
Port 8095

So where are you going?

I have the option of going to BE or someone else I just want what I pay for that's all I am not knocking anyone just cant justify the outlay for such service.

It not the best of positions to be in as migrating isnt a thing I like doing Its a last resort in fact

Hi David

Is the part of the Upton Park issue?

IT has been going on for some time as you know and we are not very happy either that it has not been sorted out yet.

I have a call with BT network guys tomorrow morning and this is top of the agenda.

Hi Shaun and thanks for that ,my issue is they don't seem to be listening but hope you get it sorted out but you can understand me throwing in the towel this end its gone on for so long now

Thanks again

In reply to a post by badpianoplayer:

Hi Shaun and thanks for that ,my issue is they don't seem to be listening but hope you get it sorted out but you can understand me throwing in the towel this end its gone on for so long now

Thanks again

They are listening but struggling to find the route cause.

I understand where you are coming from though.

Your not the only one suffering with BT so dont worry! My connection has dropped by something rediculous like 60% due to increased noise on the line.

Everytime I report it they want to come in to the property and read out this long list of conditions to which I would be chargable for the callout. So Im waiting until after christmas until I ring them again!

Matt

In reply to a post by mattlincoln:

Your not the only one suffering with BT so dont worry! My connection has dropped by something rediculous like 60% due to increased noise on the line.

Everytime I report it they want to come in to the property and read out this long list of conditions to which I would be chargable for the callout. So Im waiting until after christmas until I ring them again!

Matt

HI Matt

Can I take a look at this please?

Could you PM me your login as I would like to investigate what has happened and how we can get this sorted out.

Sure thing,

I'll send it now.

Matt

In reply to a post by shaunkemp:

In reply to a post by mattlincoln:

Your not the only one suffering with BT so dont worry! My connection has dropped by something rediculous like 60% due to increased noise on the line.

Everytime I report it they want to come in to the property and read out this long list of conditions to which I would be chargable for the callout. So Im waiting until after christmas until I ring them again!

Matt

HI Matt

Can I take a look at this please?

Could you PM me your login as I would like to investigate what has happened and how we can get this sorted out.

Hi Shaun, sorry to the OP for thread jumping but I too have similar problems to Matt and the line drops are now getting ridiculous to be frank (sometimes more than 20+ a day!!! ). I know it's a BT issue but my line used to be rock solid and was for years. OK to PM you my login details as well for you to take a look at this?

Lazza yeah go for it, one more is not going to matter.

Pm me or email support and I will pick it up

In reply to a post by shaunkemp:

Lazza yeah go for it, one more is not going to matter.

Pm me or email support and I will pick it up

Thanks Shaun & PM on it's way, you're a star!

Just emailed you as well

I was trying to reply to both you and mat

sorry not the most techy poster but I was getting line drops on a line that had always been solid if slow and I swopped back to my Netgear router from the Zyxel, in my case it cured the problem.

As I understand it , I think that different routers give better responses on some lines

Hi David

I appreciate this is probably too little too late but it appears BT have just fixed the fault at Upton Park.

Thanks Shaun,just lost connection so do you mean right now ?

Many thanks

David

In reply to a post by badpianoplayer:

Thanks Shaun,just lost connection so do you mean right now ?

Many thanks

David

Yes connection loss but lines came back up with no packet loss at all.

Trying to get an explanation now

You're lucky just how tenacious AAIP are at sorting this sort of issue out - completely the opposite of my experience with Entanet!!!

In reply to a post by ConsumersFriend:

You're lucky just how tenacious AAIP are at sorting this sort of issue out - completely the opposite of my experience with Entanet!!!

Tell me about it!

The work Shaun & AAISP have done in trying to sort my fault out has really impressed me, seems relentless in getting to the bottom of things - if only other companies would follow their example in providing proper customer support as they do. Top marks from me so far.