Arrrgh return of the sub 2Mbps speed.....

Well it's been a nice 10 months or so and as Christmas rears it's ugly head again our creaking exchange once again takes a nose dive, so heres to looking forward to 6 months of BT lies about how the exchange is green etc etc before eventually admitting the problem and then giving a 6 month lead time to fixing it....

Not AAs fault of course I really really hate BT but sadly never going to change here and probably never see 21cn either LOL!!

Support ticket raised last night with a sub 2Mbps BT speedtest result attached lets see what happens this time when I hear back about it.

At least i'm not home working on the census this time round...

Wow a massive 898Kbps this evening on an 8Mbps sync with 7150k ip profile

[censored] what am I paying for

Just trying out the sig

That's got to be pretty frustrating - particularly since you're likely on Max premium which (IIRC) offers a higher priority on the VP.

No I was going to move onto that last time but was talked out of it in the end, Given what I was told last time when BT did eventually fess up was that it wouldn't have made much difference because the exchange was at meltdown no VP capacity and they needed to install an extra DSLAM I guess that now needs extra capacity adding to it....

It wouldn't be so bad if BT could just be honest but they constantly feed AA BS about it's green must be the customers problem blah blah SFI visit blah blah blah.

AA are good at dealing the BT BS but if BT could just say yes it's at capacity fix date is xx you'd at least KNOW

and as if by magic full speed this morning, now to the point where I may have to move and shift my usage to day time and move to a different ISP with a different model to accommodate that I don't want to but if my hand is forced...

Do you have Be available at your exchange?

AAISP can offer service via their backbone, skipping more of BT's network. I don't know what it would mean for IPv6 if you are setup to use that (Be are not IPv6 capable as yet) or any fixed IP addresses you have assigned, but if the option is available at your exchange it might be worth enquiring about whether you could switch. You'd get more peak-time bandwidth for the same price too.

Good idea but sadly not if I did i'd have done that years ago our exchange is EACLE sadly a small village exchange so no LLU 21cn etc. Ironically our line is shorter now than when we lived in the city centre with our lovely Bulldog line running best part of 19Mbps with no slowdowns caused by BTW I miss that line esp for £20 a month <sigh>

Still I will put up with lack of LLU for where we live with an almost 0 crime rate and a school with an intake year this sept of less than 8 LOL!!

The frustrating thing is I could accept it if it was a long line or had aluminium in it causing problems or if there was a hard to find fault but what I can't accept is BTW's lack of planning, lack of awareness and lack of ability to even understand the problem. The most worrying thing is all through this last time round BTW were saying exchange is green blah blah blah so makes you wonder seriously what monitoring (if any) they have on VPs.

Unsurprisingly BT have said exchange is green but despite lots of speedtests last night and the one this morning showing 6.3Mbps no further updates from AA. I know BT probably haven't done anything yet but an acknowledgement would be nice.

Oh well maybe tonight will be better...

From an IPv4 / IPv6 addressing perspective it doesn't matter whether you have Be or BT backhaul with A&A, it works the same on both.

Be retail may not have sorted IPv6 yet, but Be wholesale just pass an L2TP tunnel back to A&A who then route current and legacy addresses down the line as configured for your account.

Just laughed out loud reading the fault logs love AAs replies to the Any further involvement of BTW may incur a charge, really tickled me

Thanks AA for that and for pursuing BT for me

Spill the beans then

There are some great posts on RevK's blog about their interaction with the BT systems!

Nothing special as such but:

Rather puzzled by your saying 'Any further BTW involvement may incur a charge'. Can't see that in the price list. But if you can say it, so can we. Any further AAISP involvement may incur charges payable by BT.

And so the game begins

Good luck!

lol

We note you say 'Please resolve this issue directly with your customer'. If we could have done that we would not have raised a trouble ticket would we

ARRRRRRRRRRRRRRRRGH Now BT have dropped the IP profile to 2Mbps FOR NO REASON

In reply to a post by Rich44:

Rather puzzled by your saying 'Any further BTW involvement may incur a charge'. Can't see that in the price list. But if you can say it, so can we. Any further AAISP involvement may incur charges payable by BT.

Your paying very high premium prices and very low usage allowances for this?

Just looks unprofessional to me.

Edited by deleted (Sun 13-Nov-11 19:29:02)

Nice try troll but seeing as i'm at work all day 1GB per unit during the day is fine with me all my usage is during off peak time so 2 units is PLENTY which is £20 a month with no throttling/shaping on any port or any traffic so perhaps you can show me an ISP where I can do 100GB for the region of £20 a month with a service that actually manages to sort out the imbeciles at BT Wholesale. Mind you if the shambles that is BT would upgrade my exchange to 21cn preferably sometime before 23cn comes along then i'd get more for my money

I suppose you think an exchange running hot on all VPs is acceptable to then be given a 6 month fix date and I suppose you think it's acceptable that for over a MONTH BT Wholesale denied there was a problem insisting the exchange is green when it wasn't.

Name ONE other ISP that would have put that much pressure on them to get it sorted (and they did well before the new DSLAM was installed btw!!)

Oh and name an ISP where you can see all the logs when you raise a ticket like you do at AA so you can see all the attempts of BTW to book an SFI visit for an exchange issue, presumably knowing they will find no fault because 1 there is no fault as such and 2 they will come out between 9-5 when there is NO congestion.

I ike the BTW update that says there's no fault because I did a speedtest at midnight and it came back at 5Mbps, well yes it's midnight you numpties everyone sensible was in BED.

Perhaps you can enlighten us all as to what proactive monitoring measures BTW have over VPs to manage capacity because from my experience it appears to be NONE either that or they were lying through their teeth...

and now after BTW have been fiddling around they've locked me down on a 2Mbps IP profile - I suppose that's their idea of a fix...

FYI, after having 3 recent visits by BT's engineers during off-peak time to investigate my 15 Meg download speed plummeting to 0.8 Meg ............. Orange have arranged for BT to check my broadband connection, etc - AFTER 6pm, next Thursday

http://www.thinkbroadband.com/speedtest/results/id/1...

Edited by shrimper1 (Sun 13-Nov-11 22:31:59)

LOL well look forward to hearing whether they turn up at that time then, I'd wager they turn up early

oh and ps even with a 2Mbps profile I STILL can't saturate that

I'd make sure I was out and plan to return home at exactly 6pm. I'd also leave a note on the door saying that you will be back at 6pm to be there at the agreed appointment time. I'd probably then sit in my car 50m up the road to keep watch.

(You might get the impression that I don't trust BT!)

In reply to a post by jelv:

I'd make sure I was out and plan to return home at exactly 6pm. I'd also leave a note on the door saying that you will be back at 6pm to be there at the agreed appointment time. I'd probably then sit in my car 50m up the road to keep watch.

(You might get the impression that I don't trust BT!)

I recently was waiting for a BT engineer to turn up and by by 2 PM and no sign phoned BT to be told they called earlier but nobody was in. Lies I said! They called the engineer who promised and promised that he had called but we did not answer the door to him and best they could do was re-arange a whole week later! Grr

One week later ......

Phone call from same BT engineer who insisted I was not in the week before and he was on his way but where did I live exactly?!?!?! Seems he went to totally the wrong house, villiage and post code the previous week even though he had exactly the same details back then too. Muppet!

Trust BT? LOL, only a complete twonk would!

Exactly lol

2000 ip profile removed and my now supposedly BT fixed line is now running at a rather mundane 3.5Mbps well that's BTs idea of fixed....

tools

So what is wrong here:

400 users
one VP
10Mbps

Hmmmm good old BT [censored]!!