In reply to a post by badpianoplayer:

Well its been a month since the big day and a bit of a let down for me speeds so slow and not had the greatest of starts and my misery carries on.
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 5411 kbps(DOWN-STREAM), 962 kbps(UP-STREAM)
IP profile for your line is - 4500 kbps
Actual IP throughput achieved during the test was - 169 kbps

Sadly I am now wondering where to go from here as BT seem to dominate and there seems nothing anyone can do about it.
I have of course been onto support and several promised calls have not materialised .

Bit of a loss to know what or where to go from here

I had an email back from BT 20 minutes ago and someone is investigating further now, it seems last nights upgrade did not help which is a shame.

I am out of the office tomorrow but will drop you an email regardless with an update

Shaun

Thank you Shaun all fixed and up and running since yesterday.BT have a lot to answer for but take a bow and my appreciation for getting kicking the exchange very hard
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 5411 kbps(DOWN-STREAM), 962 kbps(UP-STREAM)
IP profile for your line is - 4500 kbps
Actual IP throughput achieved during the test was - 4208 kbps

Its been a bit of a long haul this one but you got there.many thanks

In reply to a post by badpianoplayer:

Thank you Shaun all fixed and up and running since yesterday.BT have a lot to answer for but take a bow and my appreciation for getting kicking the exchange very hard
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 5411 kbps(DOWN-STREAM), 962 kbps(UP-STREAM)
IP profile for your line is - 4500 kbps
Actual IP throughput achieved during the test was - 4208 kbps

Its been a bit of a long haul this one but you got there.many thanks

Glad it is fixed and again sorry it took so long.