I suspect that A&A's target market doesn't really need technical support and that the limited support hours are of little concern. I believe there's an out-of-hours pager system for major outages.

It is a little surprising that they stll impose usage limits, especially as the new standard quota is probably well above typical domestic usage.

I used them for many years for ADSL and rate them very highly for technical competence and their ethical approach to doing business (unlike some of the mainstream providers) but they're sadly too expensive for me nowadays.

In reply to a post by FibreBubble:

Of course, all this might be of benefit to some people.

Link

In reply to a post by Tylexon:

Will there be any increase on the L2TP services as well? or is it just the normal packages.

Yes, we expect to increase it from next month, the details are still being decided.