Poor uptime and reliability

Is anyone else getting bored of the constant blips and glitches with FTTP AAISP?

Lines on the z.witless LNS have dropped at least 8 or 9 times in the last two months since I joined:
https://aastatus.net/recent.cgi

I had less interuption in two years of el cheapo FTTC with TalkTalk.

Unfortunately I am in month 2 of a 12 month contract... less than ideal, and certainly not business class broadband.

Edited by perlen (Wed 10-Jan-24 23:17:51)

Yes its not gone unnoticed here either, think I managed 35 days up-time until work to update LNS routers started again this year. The issues are well explained on their service status page which goes some way to me being more accepting of the problems.

The drops over night don't worry me as I'm usually in bed and luckily everything comes back up without issue by itself. However, there have been a couple of random crashes last year during the day which was a bit more disruptive, and I think that is the problem they are still trying to fix.

I notice they've reported another random crash on the new firmware caused by a different bug, so presumably we will be having the drops and shuffle to different LNS's for more updates in the coming weeks, plus due to BT wanting people moved from a connection caused more drops. So its been a bit of a week of ups and downs, its not usually as bad as this. Looking at my BQM the drop overnight barely registered, I've had more packet loss with other ISPs just because they run congested.

I understand what you mean by expecting something better, it has been a bit flaky of late.

Edited by E300 (Thu 11-Jan-24 09:33:48)

I am on a TalkTalk Wholesale line and my line was down for 4 hours last night:
https://aastatus.net/42599

Not the biggest deal, as I was fast asleep, but I did have various things complain about lack of the internet overnight. I do wonder if someone / something should have noticed faster than 4 hours...

TalkTalk have said that this was them.

AAISP do not have 24/7 staffing as I recall.

But the other stuff is irritating.

Not what you would expect.

Edited by Rhynchelma (Thu 11-Jan-24 09:56:10)

Another LOS this morning:

Z.Witless
Jan 11, 09:20 AM

The Z.Witless LNS restarted (again) this morning at 09:20 causing pp drops for customers connected to it. Investigations underway.
Due to the various different problems we've had with Z.Witless we will take this unit out of service and replace it.

That's a shame. I was lucky I guess, I moved off about 4 months ago. The as-yet unreleased status of the LNS devices used for the high speed FTTP services did make me a bit nervous when I signed up, but it never proved to be an issue in the time I was with AAISP. It does seem like they've had an unusually large number of gremlins in recent time. Fingers crossed for swift resolution.

Issues...

Edited by perlen (Thu 11-Jan-24 22:02:44)

They're released now, though the odds of anyone other than A&A using them as an LNS seem low regardless of stability issues. Very much made with them in mind.

Edited by XGS_Is_On (Fri 12-Jan-24 08:04:26)

Ah ok, must be relatively recent. I thought they were still unreleased when I migrated off.

The spec always seemed a bit odd to me (only 2x 10G ports) given that Openreach are now selling >Gbit services.

In reply to a post by jimbof:

The spec always seemed a bit odd to me (only 2x 10G ports) given that Openreach are now selling >Gbit services.

The 2 10G ports seem to share 10G backplane just FYI - they can't go to 10G in and out there are 2 for resilience.

List price £7,500 + VAT.