The speeds I got previously was 800MB on the 5Ghz signal with the very same make and model router and the same ONT. the only thing that changed was the backhaul and the ISP.

I’ll give the other instructions a go but what I will say is my setup hasn’t changed much apart from a new router supplied with A&A and we have channel hopped multiple times to no avail. I’ve been told I’m lucky I’m on 300MB and that’s it. For me it’s not enough for the premium I’m paying.

In reply to a post by perlen:

Good point E300, aabloor the General Manager of A&A registered here on Fri 12-Apr-24 10:24:36 to post his message:
https://forums.thinkbroadband.com/aaisp/t/4755788-re...

he finishes that message with:
"Thanks for taking the time to read this, and we are happy to answer any questions, of course."

But no response has been made to ANY of the questions that have followed... and he still has:
Total Posts 1

Indeed - no point saying something like that and then not responding to any questions posed.

Well I didnt say that, was surprised it wasnt considered for temporary use. Maybe a naive thought.

Edited by Chrysalis (Thu 18-Apr-24 13:43:51)

In reply to a post by Chrysalis:

Well I didnt say that, was surprised it wasnt considered for temporary use. Maybe a naive thought.

Understood. Think even temporary use would not be possible: no CQM, etc and they are huge fans of CQM. A&A continue to install these devices into datacentres so seems like they're committed.

In reply to a post by aabloor:

Within this same time frame, we have had multiple instances of BT Wholesale doing planned work which they had not told us about in advance (and apparently not told other ISPs, too). We could have zeroed the impact of their planned work, had they told us they were doing it beforehand.

Multiple times we have raised this with our account manager and at higher levels, and we still have not had a satisfactory response. Of course, no wholesale network is 100% reliable; we are not unreasonable about this, but the combined appearance, especially to customers not following matters closely, is that it's "another LNS blip".

Hi Bloor!

Is there any way you could enhance your Continuous Quality Monitoring to provide a better indication of where in the network a fault is occurring. I believe the major areas are:
- a problem with the the DSL line / Modem
- a problem with the BT/TT wholesale network from the DSLAM to the LNS
- a problem with the AAISP LNS
- [a problem getting from the AAISP network to the Internet]

At the moment it is very hard to tell when there is a problem, where the problem is.

Is it possible for you to monitor the DSLAM, to compare with the DSL line? Or are you prevented from that kind of access?


Thanks,

njh.

More speed drops. Speed went to 100MB, after reboot it’s now sitting at 200MB. Paying for 800MB. Again before anyone jumps to conclusions I used the very same router and ONT with my previous provider and the speeds was around 800MB. It was business broadband wholesale talktalk previously. Now the back haul is over bt open reach and not using the LLU kit at the exchange.

Called up A&A. Put through to the sales line. Been told it will cost me £160 to cancel the service. Really don’t like being a beta tester for a product. Silence is golden from A&A on the forum says everything I need to know as a customer. I use the line as a fully remote worker so I depend on stable speedy internet and I’m very disappointed in the service.

Edited by Sun4Lw5LIQy (Tue 23-Apr-24 14:05:30)

In reply to a post by Sun4Lw5LIQy:

More speed drops. Speed went to 100MB, after reboot it’s now sitting at 200MB. Paying for 800MB. Again before anyone jumps to conclusions I used the very same router and ONT with my previous provider and the speeds was around 800MB. It was business broadband wholesale talktalk previously. Now the back haul is over bt open reach and not using the LLU kit at the exchange.

Called up A&A. Put through to the sales line. Been told it will cost me £160 to cancel the service. Really don’t like being a beta tester for a product. Silence is golden from A&A on the forum says everything I need to know as a customer. I use the line as a fully remote worker so I depend on stable speedy internet and I’m very disappointed in the service.

Hi, I'm not aware of your problems personally, but Shaun here has ben looking and is getting in touch with you.

Hi Peter,

There have been a number of announcements of LNS firmware related work, not always with a vast amount of notice, I admit. But I think where we've been rolling back the firmware we've notified of this; at least that is the intention. Where we've been unable to give a lot of notice, the decision to do this has been made on the basis that a little notice but with sooner stability is still better than a lot of notice, but a delay to stability. I think that makes sense! Hopefully?

Alex.

Many thanks indeed for the support!

Alex

That's a good question.

I think the basic answer is that there does not seem to be an "LNS that seems to have had the most lockups".

These numbers are made up/approximate but I'm using them to hopefully try and illustrate the situation :

Let's say we have 10 live LNS running. And about every 30 days one hangs. This means we can say that means there is a hang approximately every 300 "LNS days". "LNS days" being a measure a bit like "man hours". The blips are still a fairly rare event (though obviously not rare enough). This means waiting a quite considerable amount of time to know for sure if a fix has worked. The way to progress fixing it at maximum speed is to deploy it as widely as possible, to try and ramp up the speed of acquisition of "LNS days", in the fewest number of "day days".

This does go back to my point about being a hardware developer as well an ISP, and how sometimes occasionally these two differing objectives can collide head on.

Your point is well received though that every kind of outage is bad, and that of course we do have to shuffle customers around (which can be seen as a "drop" to do the upgrades themselves.

Just to clarify though: when we were testing new software, obviously it ran on our test rig at our offices first, then loaded one at a time onto live LNS. The plan was to update them all one by one over a week or two. A hang occurred after doing I think only two live LNS, so the plan was halted, and then the rollback decision was made.

Alex.