In reply to a post by jaydub:

We had a very short outage at 23:40 last night. It's the first time since they reverted to the stable firmware. Anyone else have any similar issues?

On the BTW network also observed the same outage for 11 minutes. Internet came back online shortly after. No network status page for this fault did check Zen Internet’s pages as they sometimes include downtime that BTW has planned on exchanges that’s publically viewable.

In reply to a post by jaydub:

We had a very short outage at 23:40 last night. It's the first time since they reverted to the stable firmware. Anyone else have any similar issues?

Interesting I had an outage May/30/2024 23:41:46 for 3 seconds. Aquiss, Openreach fibre, City Fibre backhaul.

The fact that this has occurred across such a wide range of ISPs tends to suggest there might be a single point of failure out there for quite substantial disruption.

10.93.x.x?

I smell CGNAT

I have 100% uptime since 25 April, and even then that was because I was doing something internally.

Currently at 75 days, since the day I plugged ONT into my UPS.

It seems like the dramas just go on and on:
https://aastatus.net/recent.cgi

Tuesday night: disconnections of broadband lines, 3x LNSs lost power.
Wednesday: shuffling people back around to the right LNS.
Wednesday afternoon: routing and traffic loss problems for two hours.
This morning, Thursday: massive packetloss and disruption for 45 minutes.

Edited by perlen (Thu 24-Oct-24 08:26:55)

In reply to a post by perlen:

Tuesday night: disconnections of broadband lines, 3x LNSs lost power.
Wednesday: shuffling people back around to the right LNS.
Wednesday afternoon: routing and traffic loss problems for two hours.
This morning, Thursday: massive packetloss and disruption for 45 minutes.

I'm not excusing the disruption, but I suspect a number of providers would simply not report these sort of issues. I think it's fair to say that it's quite unusual for a residential broadband provider to (e.g.) invite their customers to email support for a RFO.

In reply to a post by behuk:

I'm not excusing the disruption, but I suspect a number of providers would simply not report these sort of issues. I think it's fair to say that it's quite unusual for a residential broadband provider to (e.g.) invite their customers to email support for a RFO.

Well given how transparent they say they are, they are now managing the bad PR by hiding the blip chart on their status page and not publicly saying what the issues are, but you can email in, perhaps sign an NDA before they tell you

We do apologise to customers affected by the problems this afternoon. Please feel free to email [email protected] for a 'Reason for Outage'

Blip chart is accessible still here: https://control.aa.net.uk/blip.cgi

Perhaps this is a new issue with their Firebrick 9000? Did they ever fix the random crashing issue or are they still using the last firmware that was stable?

Haven't they also replaced all their older but stable LNSs with the 9000s now?

Thankfully I'm an ex customer having already been put off by the last lot of troubles, currently on a 173 days of uptime without a single issue, that is from the day of switchover from AA to Unchained.

Edited by E300 (Thu 24-Oct-24 09:10:39)

In reply to a post by E300:

In reply to a post by behuk:

I'm not excusing the disruption, but I suspect a number of providers would simply not report these sort of issues. I think it's fair to say that it's quite unusual for a residential broadband provider to (e.g.) invite their customers to email support for a RFO.

Well given how transparent they say they are, they are now managing the bad PR by hiding the blip chart on their status page and not publicly saying what the issues are, but you can email in, perhaps sign an NDA before they tell you

We do apologise to customers affected by the problems this afternoon. Please feel free to email [email protected] for a 'Reason for Outage'

Blip chart is accessible still here: https://control.aa.net.uk/blip.cgi

Perhaps this is a new issue with their Firebrick 9000? Did they ever fix the random crashing issue or are they still using the last firmware that was stable?

Haven't they also replaced all their older but stable LNSs with the 9000s now?

Thankfully I'm an ex customer having already been put off by the last lot of troubles, currently on a 173 days of uptime without a single issue, that is from the day of switchover from AA to Unchained.

I'm not sure how effectively they've "hidden" the blip chart given it's still available via Google and their wiki. I'm struggling to find the Unchained blip chart though?

In reply to a post by behuk:

I'm not sure how effectively they've "hidden" the blip chart given it's still available via Google and their wiki. I'm struggling to find the Unchained blip chart though?

I did say they had hidden it on their service status page, the obvious place their customers would look if they are having issues, it was always my first stop when I had problems so I knew it wasn't just me and I didn't need to start messing with my own kit. Why remove it now? Why ask people to email in for an explanation of the outage? I can only assume they are managing the PR situation.

Their openness was one of their unique selling points, if that is vanishing along with reliability, then what do they offer over and above any other average ISP?

My current ISP never claimed to have a blip chart, no other ISPs do as far as I know, still I've had no outages with my current ISP that needed me to check any sort of blip chart.