We had several blips in the early hours of Saturday:

My Broadband Ping.

Since Monday our TBB monitor has looked like this one from today (and we were out of the house from approx 7am to 7pm today):

My Broadband Ping

Did you ask them about Saturday, all I can say my Saturday graph is clean, the 2nd graph looks like something automated running like a speedtest or something.

I just wanted to write in and say that uptime has improved considerably. AAISP did a rollback on their LNS firmware, they figured out what was causing the crashes and they rolled out new firmware in the end that’s stable. I’ve had a solid connection for the most of December/January and I’ve remained a customer of AA. Just wanted to chime in and say things have improved.

I have now left Andrews and Arnold, and I am glad that I have done so.
My AAISP FTTP connection was the worst experience I have ever had with home broadband - the reliability/uptime was worse than even my old ADSL connections!
I am now with EE have have 5ms pings to major sites as opposed to 9ms pings with AAISP, and 1600/120 for £15 less than AAISP with 900/110.
I have had zero outages with EE for the last 3 months.
AAISP treating its broadband customers as beta testers for firebrick firmware is unforgivable.

That's the wonder of the Internet, your experience does not echo others. Sure they had a blip but it was dealt with transparently and has been sorted.

Meanwhile their tech support is excellent,

Still worth the premium price to me and others.

Perlen according to his post has been with EE for three months, so it is a bit of a dated comment really.

I too have had no issues for the last three months and TBH my only temptation to move away from A&A is the Aquiss half price for 6 months offer.

I agree with you they had a blip which took some time to resolve but that is history now

Folks pay their money and make their choice. FTTP has eroded some of the A&A USP but plenty of other attractions that appeal to their customers. I can't say I understand posting after months of silence to announce departure or at all if not relevant to others but that's life.

As XGS said there was no need to announce 3 months later, people move between ISPs all the time. You was clearly not at ease though, so for your own peace of mind you moved.

But in terms of your latency the biggest thing affecting that will likely be the wholesale backhaul your connection is going over and your geographical location, for reference here is my typical ping to a UK location on AAISP using cityfibre national backhaul. I know as an example I get higher pings over BT wholesale backhaul as their routing isnt optimal for my city.

Pinging cloudflare.com [104.16.132.229] with 32 bytes of data:
Reply from 104.16.132.229: bytes=32 time=4ms TTL=59
Reply from 104.16.132.229: bytes=32 time=4ms TTL=59
Reply from 104.16.132.229: bytes=32 time=4ms TTL=59
Reply from 104.16.132.229: bytes=32 time=4ms TTL=59

Ping statistics for 104.16.132.229:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 4ms, Maximum = 4ms, Average = 4ms

Delete 6 months: insert 3 months.

You obviously haven't seen the post on the 21st of Feb in this thread.

6 months half price