Graph showing 100% packet loss

Hello

I recently switched routers from superhub to the superhub 3

I cannot find the setting to enable the graph to work. Could any guide me through setting it up for my new router?

Kind Regards

I can't help with the answer, but I can suggest where to look.

Somewhere in the router's firewall settings there should be one for either (Reply to) Ping or ICMP Echo. That needs to be enabled.

I am also getting this but with an AC68u - I have enabled the Respond ICMP Echo (ping) Request from WAN setting in the firewall and disabled DOS protection but no joy. Any ideas?

Have you double checked that the IP address the monitor is checking is the one seen when you visit https://www.thinkbroadband.com/tools/what-is-my-ip

In reply to a post by MrSaffron:

Have you double checked that the IP address the monitor is checking is the one seen when you visit https://www.thinkbroadband.com/tools/what-is-my-ip

Agreed, in most cases their ISP might of changed their dynamic IP, its also best to not use IPv6 if your ISP is BT, they change the IPv6 address so often its not funny.

I ended up setting up my own DDNS Service, so in the chances my IPv4 changes, my graph will be red only for one to two mins (if that) while it updates the DNS Record (that's if it works that is ).

Paul