help with my bqm please

hi can anyone help me with bqm readings
i am having problems with my virgin media when online gaming getting desynke and lag

i have super hub 3 and 200 meg down 12 up only just started happening last month or so

any help would be greatly appreciated

https://www.thinkbroadband.com/broadband/monitoring/...

i am getting good speed readings every time i do them so i was wondering if it might be something else like latency/ jitter/packet loss i am just trying to see if i have a problem because something is wrong

i was wondering is the big block of yellow spikes anything to worry about or is that normal

Edited by mickybee26 (Fri 10-Nov-17 13:48:36)

Worse than is normal for a cable connection

SuperHub 3 does have a latency bug due to the Intel Puma chipset so pester for a super hub 2 which apparently does not have the issue

so is the reading bad then is the high yellow in the graph the reason for my problems

from my graph would you say i have any problems please

High yellow is bad, showing wide variations in latency which kills gaming experience

hi thank you for your help so should i change my super hub 3 for somthing else would this fix the problem

It probably will but you cannot buy cable modems, i.e. needs virgin to supply it

thank you for replying Andrew i have been in contact with virgin media they have agreed to change my router/modem and asked what one would i like
so i was wondering which would be the best one to ask for

Memory suggests the SuperHub 2 model was the better one