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Standard User quadrophenic
(newbie) Thu 09-Jan-20 07:46:26
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BQM fault?


[link to this post]
 
For some reason my BQM is all of a sudden showing 100% packet loss. The connection is definitely up and I am able to manually ping the address yet BQM shows as solid red. Any ideas?

EDIT: I am monitoring using a dynamic dns host name, out of curiosity I set up another monitor using the IP address only and that seems to be working. While the one using the host name is still showing 100% packet loss. Maybe a DNS issue with BQM.

Edited by quadrophenic (Thu 09-Jan-20 08:19:43)

Standard User ian72
(eat-sleep-adslguide) Thu 09-Jan-20 09:07:39
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Re: BQM fault?


[re: quadrophenic] [link to this post]
 
Have you tried doing a standard ping of the DNS address? Have you confirmed the DNS is pointing to the correct IP?
Standard User quadrophenic
(newbie) Thu 09-Jan-20 09:12:54
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Re: BQM fault?


[re: ian72] [link to this post]
 
Yes, ping from an external PC to the hostname resolves correctly and receives a response.


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Standard User RobertoS
(elder) Thu 09-Jan-20 09:15:54
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Re: BQM fault?


[re: quadrophenic] [link to this post]
 
But what about an external ping to your actual IP address?

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Three 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
==================================================
"Democracy means simply the bludgeoning of the people by the people for the people." Oscar Wilde
Standard User quadrophenic
(newbie) Thu 09-Jan-20 09:20:23
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Re: BQM fault?


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
But what about an external ping to your actual IP address?

External ping to the ip address is fine. BQM is working when using the ip address. Only the BQM using the hostname is not working.

Summary:
BQM to hostname - 100% packet loss
BQM to IP address - working and responding
External manual ping from PC to hostname - resolves correctly and receives a response
External manual ping from PC to IP address - working and responding
Standard User jchamier
(eat-sleep-adslguide) Thu 09-Jan-20 11:22:38
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Re: BQM fault?


[re: quadrophenic] [link to this post]
 
Are you using an Asus router with the free asus DDNS by chance? That seems to have problems with resolution since the change of the year. (I moved to a different DDNS provider).

VirginMedia 200/20 (22 Nov 19). Was FTTC for 7 years (55/12 to 46/5)
20 years of broadband connectivity since 1999 trial - Live BQM
Standard User quadrophenic
(newbie) Thu 09-Jan-20 11:24:35
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Re: BQM fault?


[re: jchamier] [link to this post]
 
No, it is a No-ip account. It was working fine until Tuesday around 1am.
Standard User jchamier
(eat-sleep-adslguide) Thu 09-Jan-20 13:38:38
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Re: BQM fault?


[re: quadrophenic] [link to this post]
 
In reply to a post by quadrophenic:
No, it is a No-ip account. It was working fine until Tuesday around 1am.

Have you tried pinging by name from an outside website that is different to Thinkbroadband?

This site is interesting, just found it by Google:
https://www.dotcom-tools.com/ping-test.aspx

VirginMedia 200/20 (22 Nov 19). Was FTTC for 7 years (55/12 to 46/5)
20 years of broadband connectivity since 1999 trial - Live BQM
Standard User quadrophenic
(newbie) Thu 09-Jan-20 15:15:43
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Re: BQM fault?


[re: jchamier] [link to this post]
 
Yes i have tried using this site f8lure.mouselike.org and it is working fine.
After I proved this to be working I went back to thinkbroadband and disabled the monitor and left it for half an hour and restarted it. Miraculously it started working again!

I had already tried this but I left it a little longer this time.

Thanks all for the input
Standard User ian72
(eat-sleep-adslguide) Thu 09-Jan-20 16:23:40
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Re: BQM fault?


[re: quadrophenic] [link to this post]
 
Perhaps the site caches the DNS lookup so that it doesn't keep hitting DNS servers, stopping and restarting it later might have cleared that cache.
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