Ping not responding VM Hub 4

I have a VM Hub 4 and I've tried to set up a TBB Monitor, it worked fine on my Hub 3 and after an upgrade to 1Gb with the new Hub it seems to be 100% Packet loss whilst the Broadband is fine, I've checked and there's nothing in Advanced Settings to change the MTU ping or whatever it is.

with virgin hubs requires firewall to be turned off so i would only do it if you are experiencing problems as its risky.

Problem is there's actually no options like there is on the Hub 3, I genuinely have Advanced > Tools > Router Status & then there's Admin > Change Password > Reset & Reboot and finally Info.
I can't see any option to disable Firewall etc in the Hub 4 settings.

Do you see any settings about ICMP ?
For Pings / BQM to work you need to allow for ICMP to be allowed on your router.

Paul

Wouldn't be surprising if VM have removed it as BT don't allow it on their latest routers. Seems the standard ISP routers are removing these options - perhaps they don't want people to be able to run pings all day to their routers.

In reply to a post by ian72:

Wouldn't be surprising if VM have removed it as BT don't allow it on their latest routers. Seems the standard ISP routers are removing these options - perhaps they don't want people to be able to run pings all day to their routers.

Yeah, another reason why I am staying clear of our the Smart Hub 2 Router, its too locked down for my liking, my router allows me to have our connection setup as I like, sure it took a lot of reading up to get it how I want it.

I do understand why for the most of users the ISP Routers might be fine, but I would like a choice to be allowed to have full control on our connection like I do on our current 3rd party router which is miles better than BT's Smart Hubs currently are.

Paul

In reply to a post by PaulKirby:

I do understand why for the most of users the ISP Routers might be fine, but I would like a choice to be allowed to have full control on our connection like I do on our current 3rd party router which is miles better than BT's Smart Hubs currently are.

VM is a bit different in that you cannot replace it because it does the ethernet to coax physical layer and protocol bridge. Luckily you can enable modem mode, and then use your own device behind.