EE Internet ISP - BQM Error

Introduced and set up BQM for a friend, and it worked for a while, but has suddenly stopped.

They're on EE and have a 'BrightBox 2' as the modem.

Tried looking through the settings to see if anything stands out, and should be opened, i.e 'WAN Port Ping', but can't see anything.

Any advice?

Thanks.

Edited by JakeRoof (Fri 04-Dec-20 22:35:13)

In reply to a post by JakeRoof:

Introduced and set up BQM for a friend, and it worked for a while, but has suddenly stopped.

They're on EE and have a 'BrightBox 2' as the modem.

Tried looking through the settings to see if anything stands out, and should be opened, i.e 'WAN Port Ping', but can't see anything.

Any advice?

Thanks.

Has the IP changed?

Nope, IP hasn't changed, I checked that first (and have been for the last week/2 weeks)

SOLVED - added a router under the EE BrightBox 2, and set DMZ to this router.

Couldn't figure out a way to work from the EE Brightbox 2 modem itself.