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Fluffy11
(newbie) Mon 18-Jan-21 09:48:53

BQM stopped responding VM Hub4

[link to this post]

Hi

I've been using the BQM for about a week now with no issues, however 2230 last night it started showing 100% packet loss? My IP is the same and the Hub is connected. to VMs network. Any advise please?

Brunel
(experienced) Mon 18-Jan-21 21:48:41

Re: BQM stopped responding VM Hub4

[re: Fluffy11] [link to this post]

Stating the obvious, have you tried rebooting your HUB4?

https://www.thinkbroadband.com/broadband/monitoring/...

srkain
(newbie) Wed 20-Jan-21 08:54:49

Re: BQM stopped responding VM Hub4

[re: Brunel] [link to this post]

Or did you reboot the HUB and your IP changed? If it did you need to update your BQM.

j0hn83
(fountain of knowledge) Wed 20-Jan-21 13:36:19

Re: BQM stopped responding VM Hub4

[re: srkain] [link to this post]

In reply to a post by srkain:
Or did you reboot the HUB and your IP changed? If it did you need to update your BQM.

Virgin IP's never change from a Hub reboot.
They only change when Virgin trigger something that changes them.

jchamier
(eat-sleep-adslguide) Wed 20-Jan-21 15:21:39

Re: BQM stopped responding VM Hub4

[re: j0hn83] [link to this post]

In reply to a post by j0hn83:
They only change when Virgin trigger something that changes them.

In modem mode the IP changes when the device attached to the modem changes (e.g. new router).

_{21 years of broadband connectivity since 1999 trial - Live BQM}

Zythee
(newbie) Fri 29-Jan-21 16:51:39

Re: BQM stopped responding VM Hub4

[re: Fluffy11] [link to this post]

Did you get to the bottom of this?
My Hub 4 has just stopped responding to the ICMP requests too by the looks of it and I'm not sure why.

HughA
(learned) Sun 31-Jan-21 12:24:12

Re: BQM stopped responding VM Hub4

[re: Zythee] [link to this post]

Sounds like the same problem that the Hub 3 has. No one has ever found a cause or a solution as far as I am aware.

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