They sent out an OpenReach engineer, who came into this property, ran tests, could see 'errors', changed socket faceplate and advised to not use extension wires (for telephone).
Plugged telephone directly into socket, as well as modem.
(exact route is - socket only has telephone socket, so a filter is connected to the socket, and then modem connected to modem port while telephone connected to telephone port on filter)
Still getting issues, affecting home schooling for the kids.
Told EE again, and they sent out a replacement modem (This property had BrightBox 2, and now EE SmartHub).
Internet still dropping, despite new modem. Internet pages don't load, or modem disconnects entirely, then eventually connects, with new IP (as it's dynamic IP) etc.
Been monitoring for a some weeks on the BQM - before OpenReach engineer came, the red lines used to go through the full thing (packets dropped), it no longer goes all the way through, but it shows at the top.
Is that 'normal'?
It didn't used to have the 'red' before.
Our line with VM and backup 4G line also both have BQM, they do not have any of the 'red'.
BQM Image here
Edited by JakeRoof (Fri 29-Jan-21 12:11:24)