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Standard User Darksidecat
(newbie) Tue 09-Feb-21 09:42:24
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Solid red on BQM


[link to this post]
 
Recently I have noticed areas os solid red on my BQM that I have not seen before unless there has been an outage. I hope you can see this on the link below. I have Virgin 200 Mbps in modem mode and an Asus router. I have been using the BQM for a long time and have not changed any settings recently. The internet is working at full speed according to checks on here and Speedtest. Does anyone know what is causing this?

https://www.thinkbroadband.com/broadband/monitoring/...
Standard User srkain
(newbie) Tue 09-Feb-21 11:19:07
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Re: Solid red on BQM


[re: Darksidecat] [link to this post]
 
Does the IP on the BQM still match your current IP?

Solid red usually means outage or modem turned-off.
Standard User Darksidecat
(newbie) Tue 09-Feb-21 11:36:05
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Re: Solid red on BQM


[re: srkain] [link to this post]
 
I haven’t changed anything, but I just checked and it is correctly set to Virgin Media. After a long period of red, it has gone back to normal, and it seems to do this every day.

https://www.thinkbroadband.com/broadband/monitoring/...


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Standard User RobertoS
(elder) Tue 09-Feb-21 11:48:49
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Re: Solid red on BQM


[re: Darksidecat] [link to this post]
 
Which device did you turn on or off at the start and end of the red patch?

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Connections: OnePlus 8 Pro max 165Mbps down, 24Mbps up on Three, and B311 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
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Standard User Darksidecat
(newbie) Tue 09-Feb-21 12:11:43
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Re: Solid red on BQM


[re: RobertoS] [link to this post]
 
There is nothing that was switched on and off to coincide with the start and finish times of the red zone. My son was on a Zoom call all evening until 0030, and various iPhones and iPads are connected and used intermittently. The Sky+HD box is connected via Powerline devices but we did not download anything overnight. We did watch some Netflix late evening.
Standard User jchamier
(eat-sleep-adslguide) Tue 09-Feb-21 12:51:43
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Re: Solid red on BQM


[re: Darksidecat] [link to this post]
 
In reply to a post by Darksidecat:
There is nothing that was switched on and off to coincide with the start and finish times of the red zone.

Most likely the IP address changed and your BQM is now pinging some other VM customer.

21 years of broadband connectivity since 1999 trial - Live BQM
Standard User Darksidecat
(newbie) Tue 09-Feb-21 13:29:37
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Re: Solid red on BQM


[re: jchamier] [link to this post]
 
@jchamier Thank you so much, I think you have solved it.
Standard User jchamier
(eat-sleep-adslguide) Tue 09-Feb-21 20:18:50
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Re: Solid red on BQM


[re: Darksidecat] [link to this post]
 
In reply to a post by Darksidecat:
@jchamier Thank you so much, I think you have solved it.
This is one reason why you should try and use Dynamic DNS. I can't remember what services the Hub 3 supports. In my case I have my Hub in modem mode (as it is the wrong side of my home) and have an Ethernet cable to my Asus router, and the Asus supports a lot of Dynamic DNS providers.

21 years of broadband connectivity since 1999 trial - Live BQM
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