Hey all, could you have a look at this graph and give thoughts on what might be causing the high latency? This is on Sky super fast.
For approximately two weeks now, I have been really struggling with online gaming and streaming, with a lot of buffering and seemingly packet loss when I watch stream replays.
I stream from a wired Xbox One S. I tend to stream from about 10pm onwards. My son often has issues playing online games on his nintendo switch with lag, even if he is sitting in the same room. I know wifi can have issues sometimes, but this is seen even when wired.
Openreach Master socket 5c with microfilter (I think it's called?) supplied by Sky, plugged into socket. Cable running from Master socket to Sky Q router ( Model ER110 Firmware Version 2.22.2883.R). This cable is approximately 2.5m long. Nothing else plugged in, we don't use landline phone.
Sky Q box and Xbox one S both wired into router. There is a what I think is a Sky Q wireless range extender near our stairs to help signal go upstairs where we have a Sky mini in the one bedroom.
House is a new buld built in 2018. We were with BT for 18 months after moving in, then switched to Sky a year ago. Only FTTC available in our area, and we're apparently on our max connection speed we'll ever get of 29999 Kbps. I felt, even though using the same infrastructure, Sky was getting a better connection speed than BT, who were giving us about 25000 Kbps.
Frequent high latency pings seems to be causing a lot of buffering when gaming. Also during these latency periods, doing a speedtest on speedtest.net would tell me my download speed is about 2Mbps. Non high latency periods would give me about 20Mbps through wifi.
I started monitoring the line yesterday at about 15:30, with thinkbroadband, and here is the shared link for the live graph:
My Broadband Ping
The constant high rates are making video conf calls near impossible, can’t stream games properly, can’t play online games properly. Xbox One is wired into router.