Is my connection ok?

Hey all
First post here - Won't be my last, lol

With Virgin Media right now, and they have been garbage, end to end. Finally got them to replace the broken router, and a tech just swapped out all the wiring and wall boxes yesterday. Seems to have help with what I was experiencing, but I am just curious about my BQM:

https://www.thinkbroadband.com/broadband/monitoring/...

What the heck is going on there? Is it normal? Should I worry?

Cheers for any advice, all.

Something very wrong there. You need another service call....if possible.