BQM indicates my internet is fine but I cannot connect to it

I am trying to figure out why my internet is not working after my VM Hub 3 is turned off and on, to no avail. The BQM shows everything is normal. I can still connect to the router ip.

Current graph. The time of interest is from 3.30pm onward, when the Hub 3 is turned off and on. Everything else can be ignored.
https://www.thinkbroadband.com/broadband/monitoring/...

This is what the graph looks like on a normal day
https://www.thinkbroadband.com/broadband/monitoring/...

In reply to a post by mkn12:

I am trying to figure out why my internet is not working after my VM Hub 3 is turned off and on, to no avail. The BQM shows everything is normal. I can still connect to the router ip.

Current graph. The time of interest is from 3.30pm onward, when the Hub 3 is turned off and on. Everything else can be ignored.
https://www.thinkbroadband.com/broadband/monitoring/...

This graph is from your test set up months ago and is not the same IP Address you're on (based on your forum post);.
I see you set up another one a few days ago which is on thew same IP and that does look more normal.
Unless of course you're posting from another location.

seb