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Gapti
(newbie) Wed 07-Jun-23 12:01:36

Trying to create a BQM but 100% packet loss

[link to this post]

I have create a BQM on my account and cannot find the setting where you allow the ping. I have a virgin media isp and have the hub 3 modem. I have been right through the settings and cannot the allow ping setting.
Can you help?

j0hn83
(knowledge is power) Sun 11-Jun-23 01:06:33

Re: Trying to create a BQM but 100% packet loss

[re: Gapti] [link to this post]

Log on to Hub 3, go down to 'Advanced Settings' then to 'Security' then click on 'Firewall'. Untick 'IPv4 firewall protection

If there's another way to enable it then I don't know what it is.

seb
(founder) Tue 13-Jun-23 17:17:14

Re: Trying to create a BQM but 100% packet loss

[re: j0hn83] [link to this post]

In reply to a post by j0hn83:
Log on to Hub 3, go down to 'Advanced Settings' then to 'Security' then click on 'Firewall'. Untick 'IPv4 firewall protection

If there's another way to enable it then I don't know what it is.

Does this setting do anything else? sounds like it might..

Sebastien Lahtinen
[email protected]

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.

jchamier
(eat-sleep-adslguide) Tue 13-Jun-23 17:51:10

Re: Trying to create a BQM but 100% packet loss

[re: seb] [link to this post]

In reply to a post by seb:
Does this setting do anything else? sounds like it might..

Yes, I didn't disable firewall when I used Hub 3.

The 2018 firmware enabled an additional option, I think this is right, not at home to check.

Navigate to routers web interface
Under the Advanced Settings -> Tools -> Ping menu
Tick the WAN Ping Respond box
Apply/Save changes
BQM should soon start showing ping responses, rather than solid red

_{23 years of broadband connectivity since 1999 trial - Live BQM}

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