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Standard User Pheasant
(eat-sleep-adslguide) Wed 22-Jul-26 08:02:29
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The ‘No Data’ issue


[link to this post] 		 
Currently on my mobile, so it’s probably just me, but am continuing to get the ‘no data’ displayed on the “View All my BQMs” from the main profile page. Clicking into “Details and History” button reveals each of the BQM graphs no problem. It’s just the top level overview which displays ‘No Data’ for each.

Logging on / off from the mains site / also separately the forums on another tab, closing the tabs completely and closing and restarting the mobile browser make no odds…

This was intermittent many months ago, but seems to have returned. Any idea of the cause?
Administrator seb
(founder) Fri 16-Oct-26 18:18:01
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Re: The ‘No Data’ issue


[re: Pheasant] [link to this post] 		 
In reply to a post by Pheasant:
Currently on my mobile, so it’s probably just me, but am continuing to get the ‘no data’ displayed on the “View All my BQMs” from the main profile page. Clicking into “Details and History” button reveals each of the BQM graphs no problem. It’s just the top level overview which displays ‘No Data’ for each.

Logging on / off from the mains site / also separately the forums on another tab, closing the tabs completely and closing and restarting the mobile browser make no odds…

This was intermittent many months ago, but seems to have returned. Any idea of the cause?


Which browser was this with? What plugins do you have?

Sebastien Lahtinen
[email protected]
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Pheasant
(eat-sleep-adslguide) Fri 16-Oct-26 18:26:56
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Re: The ‘No Data’ issue


[re: seb] [link to this post] 		 
Safari under iOS 27.0.1. No plugins active

Mobile browser shows 1 graph with data and 2 graphs with 'no data'

Desktop browser is fine.


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Administrator seb
(founder) Fri 16-Oct-26 23:07:02
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Re: The ‘No Data’ issue


[re: Pheasant] [link to this post] 		 
In reply to a post by Pheasant:
Safari under iOS 27.0.1. No plugins active
Mobile browser shows 1 graph with data and 2 graphs with 'no data'
Desktop browser is fine.


Grr.. I can't replicate it on iOS.

seb

Sebastien Lahtinen
[email protected]
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Pheasant
(eat-sleep-adslguide) Sat 17-Oct-26 07:25:51
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Re: The ‘No Data’ issue


[re: seb] [link to this post] 		 
Happy to DM you my login deets and you can see for yourself on iOS
Administrator seb
(founder) Sat 17-Oct-26 21:36:28
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Re: The ‘No Data’ issue


[re: Pheasant] [link to this post] 		 
In reply to a post by Pheasant:
Happy to DM you my login deets and you can see for yourself on iOS


I wouldn't suggest doing that (bad practice).. but will find another way to do this if you're happy.

Can you send me a PM with the BQM detail in question. I'll probably get your password reset Sunday or Monday, do the checks, and then either set it back or you can use the forgotten password tool. But I will need to get help as I actually can't manually change it easily smile

seb

Sebastien Lahtinen
[email protected]
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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