Not sure which of the stats in the router details give that information (Billion 7800nxl).

One of our sons wondered if it could be congestion as you suggest, but I thought it odd that it happens at more or less exactly the same time of around 16.00/16.30 to 22-23.00. Can vary at weekends and once stopped for a week or so altogether.

My desktop is wired, but very noticeably slows down, and trying to download a programme via the TV/Sky box was so slow (Wi-Fi) we gave up until I did it via the computer at Sky's website after 11pm.

Edit: Just noticed a disconnect at 15.06, and data showing increased download and slightly decreased upload - this is the speed test result:
http://www.thinkbroadband.com/speedtest/results.html...

Edited by deleted (Thu 17-Nov-16 16:27:15)

4pm to 11pm is classic peak times, and congestion does come and go like this.

The speed tests suggests congestion too, of course its possible you have the odd bit of interference causing disconnects on top of speed problems

If you look at http://forums.thinkbroadband.com/zen/t/4509738-poor-... then you will see others with Zen with the same problem. They have one of our tests on their own network, so their support will give you the link and test, to rule out a chunk of the internet as an influence.

NOTE: Wi-Fi slow downs may be caused by congestion in the Wi-Fi bands, hence the usual recommendation where at all possible to connect streaming devices by Ethernet or if you only have a 802.11n router to upgrade to an 802.11ac dual band device or add a wireless access point to handle the wireless side.

In reply to a post by MrSaffron:

4pm to 11pm is classic peak times, and congestion does come and go like this.

OK - I hadn't known that as I've never had it before.

The speed tests suggests congestion too, of course its possible you have the odd bit of interference causing disconnects on top of speed problems

If you look at http://forums.thinkbroadband.com/zen/t/4509738-poor-... then you will see others with Zen with the same problem. They have one of our tests on their own network, so their support will give you the link and test, to rule out a chunk of the internet as an influence.

Thanks. I've sent a PM to Jon Green, and he responded quickly saying he'd look at my connection tomorrow. Thanks for the suggestion.

NOTE: Wi-Fi slow downs may be caused by congestion in the Wi-Fi bands, hence the usual recommendation where at all possible to connect streaming devices by Ethernet or if you only have a 802.11n router to upgrade to an 802.11ac dual band device or add a wireless access point to handle the wireless side.

For now, we barely use Wi-Fi to be honest - sons usually during the day with their phones/iPads etc. when visiting, and two smart TV's when updating mostly. One of the rare occasions we download a programme was the other night, and it was taking too long, so I did it late that night.

The most use currently is wired connection day and evening, as I work at home.

Be interesting to see if Zen come up with anything - I spent some time talking with Tech services over a few weeks earlier this year, but nothing got resolved. That's when I got a new router, and used the radio to check for interference in the house.

I'll post back if I hear anything useful from Jon Green.

I've received a very pleasant reply from Jon Green, but unfortunately, he can't help me as it's only for a Fibre problem:

I've just looked into your account, and can confirm that the issues your experiencing are not related to the known issue. The known issue affects fibre broadband services on our LLU network, and you have a traditional broadband service through our BT Wholesale platform.

Your best bet in this instance would be to raise a fault through the normal technical support channels, as they're in a much better position to help you (I work in our Core Network team, so my experience in issues such as yours is outdated).

So, back to square one for me - I tried Tech services when it was less troublesome than in the past week, and despite a new router, and going around the house with a radio, plus the usual checks, we drew a blank.
Never mind - at some point, I will go back to the Tech dept.

In reply to a post by MrSaffron:

4pm to 11pm is classic peak times, and congestion does come and go like this.

The speed tests suggests congestion too, of course its possible you have the odd bit of interference causing disconnects on top of speed problems

This is the 4th evening since Nov 9th that the more intense problem is at a minimum - not sure what happened ...perhaps someone away?

Whatever, it's been nice to have everything working smoothly. Can only hope it lasts.

Edited by deleted (Sat 26-Nov-16 18:38:59)