I turned of flood protection around 5pm and my graph has looked sweet since then. I'm going to keep fingers crossed and check after 24 hours to see if any red reappears.
Maybe this was the issue? Hope so.

Chris

Yep, fingers crossed.

Hmmm. Another bad patch .

Yeh, lots of bad patches. So the flood detection was a red herring. Turning off had no effect.

Someone mentioned switching off the firewall. I could try that but I'm worried about making my setup less secure. Is this likely to help, or am I just opening myself up to risk of attack?

The ping on or off is set within the firewall options. I can't see why turning the firewall off would help. If it were the cause there would be hundreds of threads about it.

Which isn't to say yours isn't faulty. It may be.

Did you manage to find an answer to this issue? I�m experiencing exactly the same. Long story short my internet was great for ages, but the last few months it can experience occasional evening stalls that last for anything from 5 s to 2 mins - not a big issue but enough to cause iPlayer to fail and/or get kicked out of a game server. I set up the monitor to check, and wonder if the packet loss is related or I�ve just set it up wrong. Seems weird to have 100 % loss while the internet appears to be functioning fine!

Hi I was wondering why my quality monitor was blank also and have the hub 3, seems every VM hub 3 customer is running this but there is no guidance or instructions directly from VM or thinkbb site (there instructions appear out of date) and not for hub 3.

I got some success, well its showing for past 2hrs at least, you need a seperate router like Asus AC86u or similar/better which supports the ping ability.

For some reason Virgin media removed the ping ability so we can not diagnose or fault find if our quality of bb is any good, probably done on purpose to reduce engineer call outs and less fault calls.

Try this if you got a Asus or similar router:

1:Hub 3.0 to modem mode then ethernet cable from ethernet port 1 (top port) to Asus router or similar WAN port
2:Ethernet cable from Asus or similar LAN port 1 to PC or laptop
3:Log into Asus router or similar via 192.168.1.1 or router direct address, Admin>Firewall>General and enable "Respond ICMP Echo (ping) Request from WAN"
it may be somewhere else in the menus or sound similar.
4:give it an hour or two and try TBB quality monitor should show something.

I have the same problems with my Virgin Hub3. Currently I have flood detection off but still get random periods of solid red. Sometimes it is OK for several days but at other times the problem recurs after a couple of hours. Disabling and immediately re-enabling the monitor always restarts it for a while, so clearly the BQM can make the Hub 3 see the pings again. Maybe there could be a solution by modifying the BQM software?