Not the VM network that is the issue but the software in the SuperHub

True. I'd forgotten that. But it is still VM's problem, not yours, and it doesn't seem to bother the OP other than his BQM can fail and he hasn't mentioned any problem with his broadband.

Anyway, I've made several helpful replies to him, and now he's had my final opinion.

Given the number of reports of it we've had on here it doesn't look as if VM are in a hurry to fix it. Particularly as I haven't seen any reports of it affecting anyone's real-life performance.

Edited by RobertoS (Tue 11-Jun-19 14:34:37)

Sorry if I've offended anyone unintentionally.

Perhaps I should have explained... The reason I created the BQM is that I've been having intermittent broadband drops which VM have not been able to resolve. I was hoping to use this monitor to capture a record of when the drops are occurring in case this might help VM to trace and resolve the fault. Seems like a great tool to have at my disposal, but I'm just having an issue getting it to work for me.

I'm not in any way demanding or expecting help, and I'm sorry if you got that impression. I just though I'd mention it in case (in the spirit of a community forum) someone might know what was causing it. It seemed odd to me that the monitor should be showing red (indicating a ping drop) even though my broadband was up, and I though this might be of interest to someone.

You tell me that I already know about a well known quirk with VM hubs that causes this, but actually I didn't, so thanks for letting me know, I'll see if I can find out more about it.

Apologies again for posting here.

Edited by deleted (Tue 11-Jun-19 13:33:25)

I wasn't offended, just didn't see the point of the thread as I didn't have this further information, so apologies on my part for seeming to criticise when you have a valid problem.

There have been several threads on these forums about the BQM just turning solid red on VM lines and with you referring to finding one (somewhere) that a solution had been suggested for the HH3 I assumed you had found some of them.

You're right that it is a great tool for exactly the problem you have. Many people on xDSL lines use it for that - for help with diagnosis and evidence to give their provider.

I'm sorry I don't have any suggestions for what may be causing your actual broadband drops. Have you tried browsing through the VM forum on here? I don't see any obvious related threads, but maybe asking there about the drops might trigger a response from someone who can help?

Stopped exactly 15:00 today, showing all red, HUB 3
Broadband still fully operative, nothing showing on Hub Network Log. Same I.P.
Rebooted HUB, all back to normal.

Post deleted by R0NSKI

I've also been having intermittent drop outs with my Virgin connection, and my broadband does actually stop responding with erros in the log. I've always run a TBB Monitor, but my Hub is in modem mode so it is my router that responds to the pings.

I suspect as you say there's nothing showing in the log your issues are different, this is mine and others who had similar issues in case it helps.

https://community.virginmedia.com/t5/QuickStart-set-...