Keeps going full red.

Apologies if this is a stupid question, or one that has been asked to death, but I have set up the monitor on my Virgin cable broadband router. Initially it works fine and will do so for anything up to a week then all of sudden just full red. It occasionally seems to sort it self out and resumes monitoring but will just as readily go full red again.
See screenshot

BBMonitor1

I haven't changed anything and the IP address hasn't changed. Despite being 100% red we have service at more or less the advertised speed... the wifi is rubbish but probably not directly connected with this problem.

Graph has been solid red for a few days... I have done nothing to the router etc and when I checked it this morning, it's all back to normal. Very odd.

Check the IP address being pinged is still yours and your ISP hasn't swapped IPs around?

I’ve been having the same problem for some time. VM have changed the cable, the connectors & the Hub but nothing has helped. They’re reluctant to do a re-pull & suggested I separate the SSIDs by adding G2 (for 2.4Ghz) & G5 (for 5Ghz).
I looked into this further & found that turning off the Hub’s Firewall solved the problem.

In reply to a post by Bastet:

I’ve been having the same problem for some time. VM have changed the cable, the connectors & the Hub but nothing has helped. They’re reluctant to do a re-pull & suggested I separate the SSIDs by adding G2 (for 2.4Ghz) & G5 (for 5Ghz).
I looked into this further & found that turning off the Hub’s Firewall solved the problem.

So the implication is that there is nothing wrong with the connection or service but that circumstances at the user end are causing the monitor to show an apparently degraded connection. I'm sure VM do not mind the extra expense they have suffered in proving this case.

The problem is only apparent with BQM. VM techs used Samknows & there’s no packetloss. Other tests show the same.

The BQM is doing what you can do from a friends house by pinging your IP.
The Samknows boxes, and the Samknows software in the Hub 4 is doing something very different.