To get a comparison when both networks are idle I turned off wi-fi on our phones overnight and unplugged the Chromecast. The results are in the attached graphics. Interestingly the jitter went up overnight on the Giganet connection - since both connections had minimal activity on them from our household I can only guess that it's either worse network congestion in the Giganet infrastructure, a minor fault with the Giganet connection or a function of the router. If anyone else using Giganet over CityFibre is reading this I would be interested to compare results.

Giganet connection
Plusnet connection

Edited by Stargazer99 (Tue 18-Oct-22 08:09:26)

Your first link is broken

Post deleted by Stargazer99

It should be working now. Just renamed the file by changing a character and edited the link - no idea why the server appeared not to like the original filename.

Giganet connection
Plusnet connection

Edited by Stargazer99 (Tue 18-Oct-22 08:12:39)

See what other Giganet on CityFibre folks have to say - but agree it’s not clean at all.

If you had another router to try it would at least rule the router in or out too.

Yes, first reaction is that what I'm seeing looks more like the result from a typical Virgin Media HFC connection than from FTTP. I might try to PM one or two other Giganet users on the forum to see if they have tried the BQM.

Your latency geting worse just after 9pm last night is a red herring, I just checked a few other BQM (on IPv4 and on other networks) and they also went unusually high latency at around the same time as yours and didn't revert until gone 9am this morning.

That's interesting. I ended up doing a hard reset of the router just before 10am as the higher latency was persisting and I realised I hadn't power cycled the router since installation 3 weeks ago. Latency appears to have dropped to the levels I was seeing yesterday before about 10pm so not fixed but reduced. [Edit - looking at the latest BQM graph closely I can see that the latency dropped back around 9.30 so just before I reset the router - so it might well be related to the generally high network latency you observed].

Edited by Stargazer99 (Tue 18-Oct-22 12:16:28)

I sent this directly via PM but perhaps more useful here...

My giganet BQM's are as follows:
BQM Giganet IPv4
BQM Giganet IPv6

For context, if you want to see BAD! My virgin business BQM (same router WAN2 but not in use unless WAN1 (giganet) falls over)
BQM Virgin Buisness
And our leased fibre line at work (100Mbps Openreach/TalkTalk backhaul I think)
My Broadband Ping

I've not noticed any problems but then I'm not using my connection in the same way as you (its running web/ftp/email/dns servers etc and then my general usage in the evenings).

I am NOT using the supplied technicolor router, but a Protcli Vp204 with a more complex OPNSense setup (multi-wan etc.). OPNsense does suffer a little with PPPoE compared to OpenWRT I think but the box is plenty powerful enough to maintain speed at 900+ (unlike my old Vigor router it replaced).

Edited by philg (Tue 18-Oct-22 16:51:43)

Thanks for that, Phil. I've just compared the IPv4 graph with my own for the same time window and they look broadly similar (perhaps mine is marginally worse but it would be difficult to claim that to an ISP and could no doubt be accounted for by variations in our usage). So maybe it's the flatness of my Plusnet graph that is remarkable rather than the spikiness of the one for Giganet