Virgin Media Packet Loss

Set up a monitor on a Virgin connection but it gets 100% packet loss.

Does the monitor simply use ping to get its data?

I can ping the connection in question from home and get a response but get 100% packet loss from the monitor.

In reply to a post by Daveytee:

Does the monitor simply use ping to get its data?

Yes, which Hub version are you on? Most don't respond to ping.

I can ping the connection in question from home and get a response but get 100% packet loss from the monitor.

When you do a "ping" yourself, how are you doing this?

This page will show your IP, you can't ping that from INSIDE your own network. You need a separate internet connection (e.g. a mobile phone on 4G) to try this.
https://www.thinkbroadband.com/tools/what-is-my-ip

I do it myself using the ping command in DOS and get a response.

It's a business Hitron router.

In reply to a post by Daveytee:

I do it myself using the ping command in DOS and get a response.
It's a business Hitron router.

So you are using a computer INSIDE your network, and pinging the public IP of the router? That isn't a valid test.

Get your public IP from the thinkbroadband site, and use this website to ping it, it will tell you where in the world can get a response. I suspect none can, which will be why the BQM cannot.

https://check-host.net/check-ping

The "business" Hitron is rather different to the consumer, and you may also be connected to the VM network from the Hitron using a L2TP tunnel depending what business product you are on.

Ask in the Virgin Media forum on this site about the Hitron and if it can be configured to respond to ping (ICMP ECHO) packets
https://forums.thinkbroadband.com/virgin_cable.html

Edited by jchamier (Sat 25-Jan-25 10:40:15)

Sorry, I did initially write loads more about the issue but think I had to box checked for previewing the post and didn't actually do it.

The connection is a work one, I'm pinging it from home from my broadband connection and get a response.
The initial question was - do I have to set up the monitor from the connection I'm wanting to monitor - I didn't, I did it from home and simple changed the IP address it populated (with my home IP) for the one I wanted to check.

Cheers

That should work.

I'm still no nearer understanding why I'm getting 100% packet loss - I thought that maybe because I'm on a Virgin connection and the work connection is Virgin, maybe they respond to ICMP from other devices on the same network but I've tried from a couple of internet sites, and while I cannot rule out them both being on Virgin it's maybe quite unlikely (Sorry, I didn't say that I got a response to the online ping from them).

If anyone who isn't on Virgin wants to PM me I'll send over the IP for you to let me know whether you get a reply or not.

I know that it shouldn't matter about putting it on a public forum but feels like the proper thing to do is not to post on here.

Happy to try pinging your IP if you want to send it to me.

PS - I'm on EE so external to VM.

Edited by ian72 (Mon 27-Jan-25 14:15:20)

In reply to a post by Daveytee:

I'm still no nearer understanding why I'm getting 100% packet loss - I thought that maybe because I'm on a Virgin connection and the work connection is Virgin, maybe they respond to ICMP from other devices on the same network but I've tried from a couple of internet sites, and while I cannot rule out them both being on Virgin it's maybe quite unlikely (Sorry, I didn't say that I got a response to the online ping from them).

The consumer Hub 3, Hub 4, Hub 5 don't respond to pings. I would assume the business Hitron doesn't respond unless you have a setting to make it respond. I use a Hub 3 in "modem mode" and my own router which does respond.

These devices don't have long access lists that you might find in an enterprise Cisco firewall to say "its another VM line, I will respond". They're much more simple.

Someone in the mid 1990s thought not being pingable was a security feature, and the likes of Netgear implemented in early routers. The rest copied. Those whom have used NMAP or other tools know that ICMP ECHO is the last thing a footprinting attacker is going to worry about.

Thanks, I've been and checked the router today and it is set to respond to WAN ICMP requests - funnily enough this wasn't something I'd changed it came like that.