Virgin Media Intermittent Drop-Outs

Hi everyone, ever since I got Virgin broadband I noticed I get intermittent drop-outs for a very short period before it reconnects. I presume most of the time it happens I don't notice it but when i'm on a Teams call for work it disconnects and about minute or two later I am able to rejoin. Also occasionally I notice web pages don't load and a few minutes later I refresh and they work fine.

I setup the BQM and can't spot anything obvious (untrained eye) but would it show anything for a minute or two drop out?

My graph:

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/4b3c4ade4535337046e84cf058a7044aba9a7ea0">My Broadband Ping</a>

In reply to a post by gk141054:

Hi everyone, ever since I got Virgin broadband I noticed I get intermittent drop-outs for a very short period before it reconnects. I presume most of the time it happens I don't notice it but when i'm on a Teams call for work it disconnects and about minute or two later I am able to rejoin. Also occasionally I notice web pages don't load and a few minutes later I refresh and they work fine.

I setup the BQM and can't spot anything obvious (untrained eye) but would it show anything for a minute or two drop out?

My graph:

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/4b3c4ade4535337046e84cf058a7044aba9a7ea0">My Broadband Ping</a>

You shared the live graph which wouldn't show any more to anyone here (9in fact by the time you posted it wouldn't have I think).. From 4th March I can see some majro drop outs. Those look longer than a couple of minutes.. One minute would be one pixel wide at the bottom of the graph.. you've seen packet loss before the outage which you may not notice but those could be indications of congestion. You've only had the issue that one day though?

seb

Hi mate,
The drop-outs happen often but since it seems to only last a minute or two before reconnecting I may not notice them sometimes, which is why I hoped the monitor may help.

The times I do notice them are when I work from home on Wednesdays and Fridays, especially when on a Teams call and I lose connection (very annoying). Occasionally if I happen to be using websites too, suddenly a page won't load, and then a minute later a refresh fixes it.

So because I would have been out of the house at work on 4th March, I wouldn't even have experienced that one.

In reply to a post by gk141054:

Hi mate,
The drop-outs happen often but since it seems to only last a minute or two before reconnecting I may not notice them sometimes, which is why I hoped the monitor may help.

The times I do notice them are when I work from home on Wednesdays and Fridays, especially when on a Teams call and I lose connection (very annoying). Occasionally if I happen to be using websites too, suddenly a page won't load, and then a minute later a refresh fixes it.

So because I would have been out of the house at work on 4th March, I wouldn't even have experienced that one.

The monitor would help show any outage from our network to your system. We ping you once every second and even a single lost packet would show up so if you have an outage lasting longer than a second it would show up on the graph. A couple of minutes (I think I may have said one pixel per minute but it's per 100 seconds) would show up with a full height red bar.

Looking at your graph for Wed 26 and Fri 28th Feb I can't see issues.

Thu 20th Feb you had an outage just before 10am.
Then Tue 3th March you had a lot of small level (still noticeable) loss in the morning and two outages 2-4pm period lasting probably a few minutes each.
Today you had a long outage from around 11am to noon almost exactly.

It doesn't seem to have a pattern.

We measure connectivity from us only so you ray still have issues with routing to say Microsoft if Virgin have issues with connections to Microsoft, so this doesn't mean there isn't a problem, just that it's probably specific to that route. Also if you're on wi-fi y ou could have something local.

seb

In reply to a post by gk141054:

Occasionally if I happen to be using websites too, suddenly a page won't load, and then a minute later a refresh fixes it.

Virgin media use three different types of technology from your home into the street:
* Cable-TV coax cables (known as DOCSIS)
* Fibre converted to Cable-TV coax on your outside wall (known as RFoG)
* Fibre to the premises - fibre goes into the Virgin Hub router/modem box (known as FTTP)

If you are on the first one, then it could be a problem on the coax side of things, worth checking in the Virgin Media forum on here, to see if there is any advice on how to look at the logs on the Virgin Media provided router.