BQM No DATA

BQM showed 100% packet loss around 17:00 hours Sunday 25 May 25 and following morning so deleted monitor and created new monitor. New monitor showed no data for 24 hours so deleted and created second new monitor and rebooted internet Tuesday 27 May 25 BQM still shows no data so deleted monitor and created yet another new monitor still shows no data?? Also unable to connect to think broadband website Tuesday 27 May 25 until around midday.??
Can anyone shed any light??

Are you sure the IP is correct? also does your router allow incoming ICMP requests

IPv4 or v6 ?

What modem/hub/router are you using?

In reply to a post by DA65:

Can anyone shed any light??

Which ISP, are they new and using CGNAT ?

IP address as given by myipaddress broadband tool and same as previous monitors. Router has notchanged and BQM worked fine previously.

Virgin 3 Super Hub which has worked with all previous BQM monitors

Virgin M250 been with them since NTL days

In reply to a post by DA65:

Virgin 3 Super Hub which has worked with all previous BQM monitors

I have a Hub 3 on Virgin coax, now 350 Mbps, was on the 200 Mbps. I never managed to get the Hub 3 to be pingable, so I have mine in modem mode, and I use a third party router (for many many reasons other than BQM). One workaround would be to set something as a device in your DMZ, however this would need to be something that doesn't matter if it gets crashed by internet idiots/bots/script kiddies.

Here is a thread from April 2024 when this was last discussed, and I tried the Hub 3 in router mode, but it had no option.
https://forums.thinkbroadband.com/virgin_cable/47565...

Edited by jchamier (Wed 28-May-25 15:12:12)

I had problems similar to this when I deleted and created new monitors... turned out to be a Denial of Service filter in my router that was seeing the frequent pings as a DoS attack and ignoring the pings. I up'ed the filter threshold and all is working well now.
Don't know why this suddenly started to happen with the new monitors.