problems cancelling bt broadband / migrating

As you can see from the link below, I've had some problems with BT recently...
http://bbs.adslguide.org.uk/showthreaded.php?Cat=&Board=bt&Number=2940446&page=0&view=expanded&sb=5&o=0&fpart=

I am just curious if anyone else has had the problem with cancelling BT broadband recently? Basically, I do not believe that I have been told the truth and just want some one to corroborate their story.

Cheers,
Brindy