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charley34
Please help!
i've had BT total broadband (option 3) for 9 months now and have had endless problems. The problems vary from drops in the connection, incredibly slow speed and hub phone not working. i have made endless phone calls to support in India and UK, emailed complaints and even phoned chairmans office (who passed my call to customer service). The tech support have never been able to cure the problems. was told that they would send me a new hub, which never arrived. they also said an engineer would come out and guess what... he didn't turn up!! i am now at the end of my tether and can not take anymore. I phoned to cancel broadband, only to be told i would have to pay for 4 months that are left on my contract!! BT have clearly not stuck to their side of the contract but are doing all they can to get even more money out of me for a service i am not getting. i would really appreciate some much needed advice. Thankyou
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